Billing Administrator

Job Purpose

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)

Prepare and distribute bills to customers in a timely and accurate manner.
Maintain bill cycles to ensure seamless billing operations.
Manage and update customer database to ensure accuracy and completeness.
Perform data validation and cleansing to maintain data integrity.
Respond to and resolve customer complaints related to billing issues.
Provide excellent customer service and support to internal and external stakeholders.
Administer and maintain the billing system to ensure optimal performance.
Troubleshoot system issues and escalate to IT support when necessary.
Train users of the billing system to ensure effective usage.
Manage and supervise subordinates to ensure high-performance standards.
Conduct performance evaluations and provide feedback for improvement.
Prepare and submit reports on billing operations, customer database, and system performance.
Analyze data and provide insights to support business decision-making.

Qualifications:

Grade (12) Certificate with five O levels including English and Mathematics
Bachelor`s Degree in Computer Science or Information Technology or a Business related Discipline.
3 years experience in a similar role
Member of a relevant Professional Body
Qualifications must be verified by the Zambia Qualification Authority