IT Infrastructure Support Officer

IT Infrastructure Support Officer Jobs in Lusaka at AB Bank Zambia

AB Bank Zambia invites qualified candidates to apply for the position of IT Infrastructure Support Officer based in Lusaka, Zambia. This full-time opportunity is ideal for professionals seeking to advance their careers in IT infrastructure support within a dynamic banking environment. If you are passionate about maintaining robust IT systems and delivering exceptional technical assistance, explore this role designed to leverage your expertise.

About the IT Infrastructure Support Officer Role

The role of IT Infrastructure Support Officer focuses on ensuring the smooth operation and maintenance of computer hardware, software, and network systems. You will be responsible for installing, upgrading, and repairing IT infrastructure components, while providing technical support to end users. This position requires a proactive team player who can communicate clear strategies and contribute to a collaborative work environment.

Key Responsibilities for IT Infrastructure Support Officer Jobs in Lusaka

• Install, modify, and repair computer hardware and software, including desktops, laptops, tablets, printers, and communication devices.
• Provide technical assistance to end users to ensure efficient operation of hardware and software systems.
• Maintain accurate inventory records of all computer hardware and related components, tracking their status and lifecycle.
• Install, maintain, upgrade, and configure servers, operating systems, firewalls, antivirus software, and other critical infrastructure.
• Support access control and CCTV systems, ensuring security and operational integrity.
• Utilize ticketing and service desk systems to monitor and resolve IT issues promptly.

Qualifications and Skills Required

• Tertiary IT qualification is essential, with ZAQA certification being a mandatory requirement.
• Strong knowledge of computer hardware and software, including communication and security systems.
• Experience with computer networking, performance monitoring, and asset management.
• Ability to work effectively within a team, communicating strategies clearly and motivating colleagues.

How to Apply

Interested candidates are encouraged to submit their applications online. Please visit the AB Bank Zambia careers portal at
https://hr.abbank.co.zm/careers/recruitment/requirement?JobId=HRJO163 to apply and find further details about the recruitment process.