Waitress

Job description

Job Title: Waiter/Waitress

Location: Lusaka, Lusaka Province

Employment Type: Full-Time / Part-Time (Flexible Shifts Available)

About Us:

Restaurant and Bar is a vibrant and contemporary hospitality destination offering a unique fusion of culinary excellence and an energetic bar atmosphere.  With a focus on outstanding service, innovative cuisine, and a dynamic dining experience, we have established ourselves as a local favourite for both casual diners and special occasions. We pride ourselves on our welcoming environment, passionate team, and commitment to quality in everything we do

The Role:

We are looking for enthusiastic, customer-focused Waiters/Waitresses to join our front-of-house team. As the face of Seventeen, you will play a key role in creating memorable dining and bar experiences for our guests. Whether you’re serving meals, pouring drinks, or simply offering a warm welcome, your energy and attention to detail will make all the difference.

Key Responsibilities:

Greet and seat guests in a friendly and professional manner.
Present menus, explain specials and take food and drink orders accurately.
Serve meals and beverages efficiently and to the highest standard.
Handle payments, operate POS systems, and manage customer tabs Maintain cleanliness and organization of tables, service areas, and workstations.
Respond to customer inquiries, complaints, or feedback promptly and positively.
Collaborate with kitchen and bar teams to ensure seamless service flow.
Adhere to food hygiene, health & safety, and responsible alcohol service.

Experience & Education:

Previous experience in a customer-facing role in hospitality (restaurant, bar, café, or similar) is preferred.
Experience using point-of-sale (POS) systems and handling cash/card transactions is an advantage.
Candidates with no prior experience but a strong work ethic and willingness to learn will also be considered.
Minimum secondary school education (GCE) and a diploma in hospitality or from Fairview
Additional training or certification in food safety, responsible alcohol service, or customer service is a plus.
On-the-job training will be provided.

About You:

Excellent communication and interpersonal skills.
A friendly and positive attitude with a genuine passion for hospitality.
Ability to stay calm and professional in a fast-paced environment.
Team player with strong attention to detail.
Well-groomed, punctual, and reliable.
Flexible availability, including evenings, weekends, and holidays.

How to Apply:

Please send your CV and a brief covering letter to careers@safi.co.zm by the 8th of June, 2025.

We welcome applications from all backgrounds and are committed to creating an inclusive workplace.