Relationship Manager – Personal Banking

Job description

United Bank for Africa is hiring a Relationship Manager – Personal Banking.

Position: Relationship Manager – Personal Banking
Functionally reports to: Heads Personal Banking
Administratively reports to: Branch Manager
Supervises: Nil
Location: Chipata Branch

Role and Responsibilities
– Prepare documentation on the creation of risk assets to increase business office profitability.
– Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
– Solicit and acquire customer relationships to improve deposit liability growth and mix.
– Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability.
– Making calls and visiting business customers as well as attending meetings.
– Implementing the delivery of marketing strategies and targets.
– Processing data to produce accurate facts, figures, and reports.
– Facilitating, establishing, and maintaining effective relationships with new and existing customers.
– Reactivating dormant customer relationships.

Education Requirements
– First degree with credit or better in any field.

Experience
– Minimum of two (2) years cognate experience.

Key Competency List: Knowledge
– Must exhibit drive, energy, aggression, and passion for business development and acquisition.
– Must be technology savvy.

Key Skills
– Ability to evaluate needs of customers and determine what products or service would best serve those needs.
– Interpersonal and communication skills.
– Selling and marketing skills.
– Must be self-solution driven, proactive, and have acceptable knowledge of the business environment.

Key Performance Indicators
– Achieve the approved Personal Banking PBT target for the Bank.

How to Apply
United Bank for Africa is an equal opportunity employer. Interested candidates who meet the job requirements should send their application in a single document comprising detailed Curriculum Vitae, Grade 12 Certificate, Degree, and other copies of professional qualifications (ZAQA verified) to: careers.zambia@ubagroup.com

Deadline: 22nd July 2026