Underground PSSR

Job description

The Underground PSSR is attached to the Aftermarket Department and reporting to the Parts & Service Sales Team Leader, the function aims to develop the sales of parts (consumables, tools, spare parts) and service (field interventions, rebuild works, technologies …) of the company as well as identify equipment sales opportunity for the Mining Underground Market with a strong focus on Rock tools, GET and prospect identification.

In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:

Visit the customers to develop parts and service offers in particular for the supply of Rock tools and GET.
Identify prospects and create strategic action plans to bring new customers
Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
Analyze customer needs and proactively offer adequate solution;
Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
Analyze Market Share by product category, promote sales of non-moving items and increase Sales
Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities

Prepare quotations and sales order with the support of the PSSO
Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
Ensure customers is updated on all WIP and Parts Order status
Perform a weekly Sales Reporting
Manage site visit agenda and visit Report in C4C
Obtain information on customer and competitors
Update customers fleet information (Machines active, SMR, …)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advices:

Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
Solve customer complaint or queries with the support of the Aftermarket and/or Project team
Update customer on parts & service news, warranty and field campaign
Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Rock Tools inspection
Support the client in his stock management (RSPL, stock Return)

WHO ARE WE LOOKING FOR

A Level – Technical background required (Mechanical)
At least 3 years’ experience with Ground Engaging Tools (GET) and Rock Tools
At least 5 years’ experience with Underground equipment and mines
Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
Language: English
IT ; SAP (or similar) + MS Office