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First Impressions Officer

The Quorum Lusaka, Zambia

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Employer reference

Employer and vacancy source: The Quorum

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployerThe Quorum
  • LocationLusaka, Zambia
  • Employer websitethequorumzm.com
  • Application methodEmail application
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
The Quorum
Location
Lusaka, Zambia
Posted
October 29, 2026
Closing date
Apply by November 28, 2026
Job type
Contract
Category
Marketing & Public Relations
Application method
Email application
  • Contract
  • Lusaka, Zambia
  • 10,000 - 14,000 ZMW / Month

Website The Quorum

Zambia's Premier Private Members Club

Job description

THE QUORUM — VACANCY ANNOUNCEMENT
Zambia’s Premier Private Members Club & Executive Business Hub

Position: First Impressions Officer
Company: The Quorum
Location: Lusaka, Zambia
Employment Type: Contract
Salary: ZMW K10,000 – ZMW K14,000 / month
Closing Date: 4th November 2026

Role Overview:

The Quorum is Zambia’s leading private business and lifestyle club, offering an exclusive environment for networking, business services, dining, and premium events. We are seeking a sophisticated, dynamic, and high-performing First Impressions Officer to represent the brand, deliver exemplary member service, and actively drive membership growth and engagement.

Key Responsibilities:

  1. Welcome & Experience Delivery: Welcome and provide a premium, personalised experience to members, prospective members, corporate clients, and guests upon arrival.
  2. Membership Sales: Drive membership sales by identifying high-value prospects, recommending suitable membership categories, following up leads, and converting enquiries into active memberships.
  3. Onboarding & Orientation: Coordinate new member onboarding, including orientation tours, profile setup, business profiling, and 30/60/90-day engagement check-ins.
  4. Retention & Upgrades: Manage member relationships, renewals, and retention while proactively identifying opportunities for category upgrades and value-add services.
  5. Business Services & Networking: Deliver Business Services and Member Network activities, including coordinating member requests, networking events, and facilitating relevant member-to-member introductions.
  6. Records & Reporting: Maintain accurate and up-to-date membership records, leads, interactions, and referrals; prepare regular activity and performance reports for executive management.

Candidate Requirements:

  • Grade 12 Certificate with five (5) O Levels.
  • Diploma or Bachelor’s Degree in Business Administration, Sales & Marketing, Customer Relationship Management, Hospitality, or a related field.
  • At least 3 to 5 years’ experience in a client-facing role, preferably in banking, insurance, financial services, investment brokerage, luxury hospitality, or wealth management.
  • Proven track record in client acquisition, relationship management, sales, marketing, cross-selling, or achieving sales targets.
  • Experience using Customer Relationship Management (CRM) systems, Microsoft Office, and modern digital communication tools.
  • Excellent communication, relationship management, sales, and negotiation skills, with strong commercial awareness, organisation, and meticulous attention to detail.

How to Apply:

Interested candidates should send their summarized curriculum vitae and qualifications only in a single document (PDF format preferred), clearly indicating the position in the subject line, to:

📧 Email: thequorumrecruitment@gmail.com
📧 CC: hr@thequorumzm.com

Subject Line: Application – First Impressions Officer

📅 Closing Date: 4th November 2026

* Only shortlisted candidates will be contacted.

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To apply for this job email your details to thequorumrecruitment@gmail.com

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