TERRITORY MANAGER

Job description

ORYX Energies S.A “OESA” is one of Africa’s largest and longest established independent providers of oil and gas products and services. In pursuit of its business strategies in Zambia, the company invites applications from suitably qualified individuals for the position mentioned below, to join its team at ORYX Energies Zambia Ltd “OEZL,” based on the Copperbelt and Lusaka.

The successful candidate will be reporting to the B2C Manager.

The TERRITORY MANAGER will be based in Lusaka, at CCO Lusaka.

JOB PURPOSE:

1.    HSSEQ

Ensure all stations within the geographical portfolio are compliant to B2C Policies and HSSEQ Standards.

2.    Operational and Service Standards:

Create the conditions with Dealers and Station Managers that will put the customers at the heart of everything that they do.
Ensure all stations within the geographical portfolio are compliant to the defined min B2C Service and Standards.
Ensure professional implementation of Oryx’s B2C Customer and Dealer Value propositions.

3.    Performance

Manage the Business relationship, within a geographic area, with Dealers and Station Managers, dispensing business advice to maximize profitable returns for both Oryx Energies and the Dealers.
Responsible for ensuring the performance of stations against sales and profit targets and associated KPI’s. Accountable for the delivery of the Oryx stations and Dealers P&Ls.
 Works with Dealers and Station Managers to collaboratively develop current and future financial years to sustain and grow the profitable future of the station. 

JOB DIMENSIONS:

TO MAXIMISE

1.    Customers: Ensure consistent delivery of the Oryx customer value proposition

2.    People:

a.   Participate in attraction and selection of the right Dealers.

b. Identify gaps in Dealer competencies and delivery of operational excellence. Coach, support and advise Dealers with the aid of appropriate tools.

c.    Develop Dealer & Station Manager succession plans within the Territory ensuring Dealer pipeline is in place through active participation in recruitment and selection processes, and correct allocation of CODO/CO sites.

d.    Ensuring that the Dealer and Station Manager trains and develops the site staff and understands the importance of People in delivering exceptional service.

3.    Shareholder

a.    Setting Dealer Business Plans to deliver sales and profitability targets represented in monthly targets.

b.    Review Dealer’s performance and support Dealer to develop action plans to close any performance gaps.

4.    HSSEQ: Develop and maintain a strong HSSE culture within his/her territory.

5.  Non-Fuel B2C (NFR):

a.  Ensure a consistent customer value proposition is implemented in Oasis Shops to promote the Oryx Oasis Shop brand.

b. Ensure all spaces available within a service station are filled / income generating.

6. Operational Excellence: Maintain high operational standards. Plan and conduct site visits in accordance with agreed call plan cycle

7 Marketing: Implement and give ongoing support of Marketing and Network initiatives

Activities: Excellence in Execution

Territory Management:

1.    Identify Gaps in all aspects of site performance (including service and ‘people’), advice or offer Dealers support to help them to profitably deliver their targets and develop the business for the mutual benefit of both the Dealer and ORYX

Prepare the annual detailed business plan per station.
Submit a weekly planning and end of the month visits report synthesis to the B2C Manager
Visit each station as per call plan cycle. Regular reviews and appropriate action plans to meet any target shortfalls.
Ensure Maintaining of stock losses under standard tolerance.
Perform end of month Balancing for all stations
Perform end of month financial situation and P&L and follow accounts evolution for each station.
Perform cash control and Wet Stock reconciliation at least once a month for each station.

2.    Manage and maintain positive Dealer relationships, supporting Dealers to achieve and maintain top class site performance (including counselling to underperforming sites)

3.    Ensure Dealers comply with the Site Operations/HSSE standards, contracts and manuals.

Perform a monthly RFB checklist and HSSEQ Inspection checklist for each station.
Responsible for on-the-Spot training for all station staff & Dealers in the Territory, in coordination with the HSSEQ Manager
Ensure company’s equipment is functioning and well maintained in coordination with the Maintenance Supervisor
Report immediately all accidents and near-misses to the HSSEQ and Operations Manager
Report immediately all station staff misconduct and Customer complaint to the B2C Manager.
Perform the risk assessment study every year in coordination with the HSSEQ Department

4.    Manage and maintain a Dealer master plan within Territory through Dealer assessment and involvement with recruitment processes.

5.    Ensuring that Dealers’ actions do not damage ORYX’s Reputation

6.    Ensuring that the Dealer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

Hold stations’ staff meeting during incentives competition, explain and help put in place advertising campaigns.

7.    Ensure proper implementation of the daily payment system at the station.

8.    Ensure full implementation of the Network Marketing Policy and procedures without any exception.

9.    Prepare and submit the Monthly reports to the B2C Manager

10.  Monitor Competitors’ activity in the Territory and inform management for proper decision marking.

11.  Any other work-related duties assigned by your supervisor.

NFR Management:

With support, implement the category plans for the shop network.
Ensure that planograms by category of product and by store are compliant and in line with agreed merchandising. To ensure that all Shops, products and services are consistent and support the brand personality.
Implement pricing and ranging/assortment strategy, as defined by NFR Oryx team.
Monitor market and competitor behaviour, propose and develop alternative responses with regard to customer offer.

5.    To identify potential inconsistencies and initiate appropriate action.

6.    Sales Promotion Execution

Monthly Promotion Calendar
Implement the Loyalty Schemes

7.    Merchandising execution

8.    Any other work-related duties assigned by your supervisor.

Other:

Site Staff

Monitoring (correct staffing levels – forecourt and NFR) and Incentive Scheme
Working Conditions Feedback to B2C Manager
 Appearance and Uniforms

 Business Control

Control of Stocks
Control of Working Capital
Control of Business process and authority’s manual
Legal and commercial review of contracts    
Ensure all contracts are up to date and licenses to operate are current.
Ensure all renewals are timeously exercised.

  Context, Environment & Challenges:

Ensure that the Oryx Brand is number one in the UGANDA in terms of TOM (Top of Mind)
Ensure that all orders reach customers in the shortest possible time.
Ensure that all Customer orders are made as per Order to Cash policy.
Ensure that all Customer Accounts are accurate.

Skill Set for Ideal Candidate:                                           

Entrepreneurship
Accounting
Leadership
Stakeholder Management (internal & External)
Customer Service Oriented
Multitasking
Ability to work under pressure.
Problem solving
strong communicator
Result oriented.
Business Planning
Conflict Management
Hands-on

Qualifications/Experience required:

 A degree in Business, Economics or Engineering from a first line school, be fluent in English. Post-graduate qualification or MBA a plus (ZAQA Verified).
Relevant industry experience.
Must have strong communication and interpersonal skills.
A high degree of business acumen.
Proven ability to drive business growth and deliver results.

 HOW TO APPLY:

Interested persons should apply enclosing Academic & Professional Qualifications, Comprehensive CV and ZAQA verification certificates: stating the Position in the Subject Line of the email to – admin.zambia@oryxenergies.com no later than close of business on Saturday 21 February 2026.

Equal Opportunities Employer