Telesales Intern

Job description

Location: Woodlands Extension, Lusaka
Type: On-Site Internship
Compensation: K2,000 per month + 5% sales commission
Start Date: ASAP
Working Hours: Monday–Friday, 09:00–17:00 (may vary slightly- Saturday Half day)

About the Role:

We’re looking for a driven, energetic and purpose-aligned Telesales Intern to help us engage with leads, answer inquiries, and convert interest into enrollments

What You’ll Be Doing:

Call and follow up with leads from our database and WhatsApp inbox

Answer questions about our programs clearly and confidently

Keep accurate records of all interactions and follow-ups

Learn the details of each course and communicate benefits persuasively

Collaborate with the marketing and customer service team

Work closely with Susan and the team to grow sales and client satisfaction

Maintain professionalism and empathy in every call

Help us refine our customer experience through feedback

What You Must Have:

Great communication and people skills – friendly, clear, confident

Fluent in English, with bonus points for local language fluency

A strong sense of responsibility and follow-through

Fast learner, coachable and adaptable

Good phone etiquette and emotional intelligence

Basic digital literacy (email, Google Docs, WhatsApp)

Already live near or have easy access to Woodlands Extension