Employer and vacancy source: WedoTech
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerWedoTech
- LocationLusaka, Zambia
- Employer websitewedotec.co
- Application methodEmail application
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- WedoTech
- Location
- Lusaka, Zambia
- Posted
- March 21, 2025
- Job type
- Full Time
- Category
- Other
- Application method
- Email application
Website WedoTech
Job description
(Night Shift – US Time Zone)
Work Hours: 19:00 – 04:00 (Zambia Time)
Job Overview:
We are looking for an experienced Technical Support Representative with a strong background in customer service and technical support. The ideal candidate should have excellent problem-solving skills, the ability to troubleshoot technical issues effectively, and a customer-centric approach. This role involves ticketing, working with various systems, and supporting customers primarily during night shifts to align with US business hours.
Key Responsibilities:
Provide real-time technical support to customers via phone, email, and live chat.
Diagnose and resolve technical issues efficiently while ensuring a high level of customer satisfaction.
Assist customers in navigating and troubleshooting software and system-related challenges.
Work with ticketing systems and ensure accurate issue tracking and resolution.
Collaborate with internal teams, including R&D and product teams, to escalate and resolve complex issues.
Maintain accurate records of customer interactions and document solutions in the knowledge base.
Stay up to date with product features, updates, and industry trends to enhance support quality.
Qualifications & Skills:
Minimum 3 years of experience in customer service, technical support, or a similar role.
Strong background in IT support, helpdesk services, or software troubleshooting is highly preferred.
Experience with ticketing systems and tools such as JIRA, ERP, or similar platforms is a plus.
Tech-savvy candidates with excellent system navigation and troubleshooting skills are highly encouraged to apply.
Requirements:
Must be based in Lusaka, Zambia.
No strict educational requirements, but relevant certifications or training are an advantage.
Ability to work independently and efficiently during night shifts.
Additional Selection Process:
Shortlisted candidates will be required to submit a short video demonstrating their customer service capabilities.
If you have a passion for customer service and technical problem-solving, we invite you to join our team and make an impact!
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To apply for this job email your details to info.wedotech@gmail.com