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Technical Support Specialist

WedoTech Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: WedoTech

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerWedoTech
  • LocationLusaka, Zambia
  • Employer websitewedotec.co
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
WedoTech
Location
Lusaka, Zambia
Posted
March 21, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website WedoTech

Job description

(Night Shift – US Time Zone)
Work Hours: 19:00 – 04:00 (Zambia Time)

Job Overview:
We are looking for an experienced Technical Support Representative with a strong background in customer service and technical support. The ideal candidate should have excellent problem-solving skills, the ability to troubleshoot technical issues effectively, and a customer-centric approach. This role involves ticketing, working with various systems, and supporting customers primarily during night shifts to align with US business hours.

Key Responsibilities:

Provide real-time technical support to customers via phone, email, and live chat.
Diagnose and resolve technical issues efficiently while ensuring a high level of customer satisfaction.
Assist customers in navigating and troubleshooting software and system-related challenges.
Work with ticketing systems and ensure accurate issue tracking and resolution.
Collaborate with internal teams, including R&D and product teams, to escalate and resolve complex issues.
Maintain accurate records of customer interactions and document solutions in the knowledge base.
Stay up to date with product features, updates, and industry trends to enhance support quality.

Qualifications & Skills:

Minimum 3 years of experience in customer service, technical support, or a similar role.
Strong background in IT support, helpdesk services, or software troubleshooting is highly preferred.
Experience with ticketing systems and tools such as JIRA, ERP, or similar platforms is a plus.
Tech-savvy candidates with excellent system navigation and troubleshooting skills are highly encouraged to apply.

Requirements:
Must be based in Lusaka, Zambia.
No strict educational requirements, but relevant certifications or training are an advantage.
Ability to work independently and efficiently during night shifts.
Additional Selection Process:
Shortlisted candidates will be required to submit a short video demonstrating their customer service capabilities.
If you have a passion for customer service and technical problem-solving, we invite you to join our team and make an impact!

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