Skip to content
Job alert

Technical Support Engineer

Findura Infosys Limited Lusaka, Zambia (Hybrid or On-site)

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Findura Infosys Limited

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFindura Infosys Limited
  • LocationLusaka, Zambia (Hybrid or On-site)
  • Employer websitewww.findurainfosys.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Findura Infosys Limited
Location
Lusaka, Zambia (Hybrid or On-site)
Posted
May 6, 2025
Job type
Full Time
Category
Engineering & Construction
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website Findura Infosys Limited

Job description

Findura Infosys is a Zambian ICT company that provides technology solutions for corporate clients.

The Technical Support Engineer is responsible for delivering high-quality, client-facing technical services across Microsoft 365 administration and training, web and email hosting, and outsourced IT support. The role ensures business continuity and productivity for clients through timely issue resolution, proactive system management, and user training.

Key Responsibilities

Microsoft 365 Administration & Training

Manage client Microsoft 365 tenants including license allocation, user creation, security configuration, and troubleshooting.
Provide virtual or on-site user training for Microsoft Teams, Outlook, SharePoint, OneDrive, and security awareness.
Monitor usage and adoption trends and provide improvement recommendations.

Web, Email & Domain Hosting Support

Manage domains and DNS records through hosting platforms.
Set up and troubleshoot email accounts (e.g., cPanel webmail, SMTP/IMAP configuration).
Monitor hosting renewals and perform basic website maintenance tasks.
Ensure uptime and performance of client websites and email systems.

Outsourced IT Support (End-User Environment)

Provide first-line and second-line support for client IT environments including desktops, laptops, printers, and network connectivity.
Install, configure, and troubleshoot operating systems, security software, and productivity tools.
Maintain asset and incident logs, and escalate complex issues as needed.
Conduct regular client health checks and routine preventive maintenance.

Qualifications and Experience

Diploma or Degree in Information Technology, Computer Science
2+ years of experience in technical support or IT services.
Proven experience with Microsoft 365 admin center and productivity tools.
Familiarity with cPanel, domain management, and email hosting platforms.
Strong troubleshooting skills across Windows, network, and email systems.
Microsoft certification (e.g., MS-900, MD-102, or AZ-900) is an added advantage.
Familiarity with remote access tools (AnyDesk, TeamViewer, etc.).
Good knowledge of HTML and WordPress
Strong communication and documentation skills.

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.