Technical Expert

Job description

Technical Expert

Sandvik, Business Area Mining is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

JOB PURPOSE

The Technical Expert handles complex technical assignments requiring deep subject‑matter knowledge. The role provides expert-level leadership, advises customers and internal stakeholders, and ensures the readiness and optimization of products, technologies, and frontline operations. The incumbent acts as the primary technical contact point, ensuring effective communication between the Sales Area and Product Line/Factory.

KEY RESPONSIBILITIES

Technical Expertise & Leadership

Serve as the recognized subject matter expert in the relevant product or technical area.
Analyze complex technical challenges and determine optimal solutions.
Support teams by providing technical direction and high‑level troubleshooting.

Customer Engagement & Support

Engage directly with customers to understand technical needs and operational challenges.
Provide expert advice and act as a trusted advisor.
Communicate feedback, insights, and technical findings to Sales Area and Product Line teams.

Product & Technology Readiness

Ensure readiness for new products, parts, resources, and technologies.
Develop and execute operational readiness plans.
Collaborate with Product Line Managers (Level 6) on product strategies and solutions.

Continuous Improvement & Problem Solving

Conduct root‑cause analysis for performance issues and failures.
Recommend product, process, or operational improvements based on expert insight.
Identify risks and anticipate challenges in product performance or customer operations.

Compliance, Documentation & Reporting

Maintain accurate technical records and reports.
Support audits, compliance checks, and technical governance activities.
Ensure adherence to company standards and industry regulations.

REQUIRED COMPETENCIES

Technical Competencies

Deep understanding of product technologies, components, and systems.
Strong diagnostic and analytical skills.
Proven ability to translate complex concepts into actionable insights.

Behavioral Competencies

Strong communication and interpersonal skills.
Customer‑centric mindset with the ability to build trust and credibility.
Leadership, problem‑solving, and decision‑making ability.

QUALIFICATIONS & EXPERIENCE

Degree, Advanced Technician Certificate, or equivalent qualification in a relevant technical field.
Proven experience in a senior technical, specialist, or expert-level position.
Demonstrated competence in product diagnostics and technical advisory work.
Experience working with customers in operational or field environments.
Excellent communication and reporting skills.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Notice Period

Notice period on all positions is 30 working days from date of resignation, unless otherwise agreed to by managers.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.