Technical Coach, Excavators

Job description

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

To develop, coach, mentor, and assess maintenance personnel on excavator maintenance practices to improve technical competence, equipment reliability, safety performance, and maintenance quality. The Technical Coach ensures that maintenance employees are trained and capable of safely performing inspections, diagnostics, repairs, rebuilds, and troubleshooting activities on hydraulic mining excavators in accordance with OEM standards and company procedures.

Key Responsibilities

• Deliver coaching and training according to the needs identified in the various sections of fleet maintenance department. ‘On the job’ coaching will be the primary method used in the department
• Ability to role model good practice and create of a continuous learning environment; through the use of coaching methodologies and various instructional techniques identified via training needs assessments or observations
• Use effective listening, assertiveness and questioning to support learners to engage with their learning plans and with assessment criteria and processes
• Champion quality and provide visible leadership ‘on-the-floor’ in FQM operations
• Use assessments and observations to identify skill gaps; create and deliver suitable interventions to address these gaps and then follow up to assess impact
• Identify high potential Artisans with ability and aspiration to progress to more senior roles and support their development
• Design and complete assessments against the FQM proficiency framework.
• Adhere to and champion safe working procedures for all work areas
• Record interventions, actions assigned and progress using the learning management tools provided by the company.
• Frequently evaluate and report on the impact and effectiveness of the ongoing initiatives; make improvements as needed
• Prepare supporting material for the delivery of coaching and training.
• Recognize and celebrate achievements and success in the team; provide candid feedback, engage at all levels and lead with a People First mindset.
• Create a coaching culture across the organization and upskill others in coaching methodologies
• Collaborate with training department to define training needs based on assessments completed.

Qualifications

• Full Grade Twelve (G12) school certificate.
• Minimum of diploma in Heavy Equipment Repair or trade equivalent.
• A degree in the relevant field of study will be an added advantage
• OEM certification to Level 3/4 will be an added advantage.
• Valid EIZ licence.
• Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs.
• All qualifications must be ZAQA Certified

Experience

• Full grade twelve (G12) school certificate.
• Demonstrable coaching experience (or coaching certification) in upskilling a workforce and/or deployment and execution of a coaching programme within an organization
• A minimum of 10 years’ maintenance experience in mobile maintenance within open-pit mining operations. Of this a minimum of 5 years as a machine technical expert. The ideal candidate will have experience across all major equipment types (excavators, drills, trucks and auxiliary equipment)
• Experience with ultra-class mining equipment preferred
• Experience working for an OEM is preferred (or similar role that has given deep experience of equipment)
• Proficiency in Microsoft Office tools (Word, Excel, Power Point)
• Experience acting at a supervisory level
• Mining industry experience required

Behavioral Traits

• A passion for coaching and development – this role requires individuals with deep technical knowledge of mining equipment with the ability to transfer that knowledge through on the job coaching and training
• Able to deliver with professionalism, honesty and integrity; and be seen as fair at all times.
• Well-developed interpersonal, written and oral communication skills – great listening and questioning skills and able to engage and inspire people on a topic
• Strong organizational and time management skills.
• Ability to explain technical concepts in a non-complicated way
• Maintain a professional approach to duties and responsibilities with the capability of making timely, rational decisions and an ability to meet deadlines
• Commitment to reach or exceed assigned goals – strong desire to make a difference
• Ability to work under minimum supervision; and drive to deliver in a technically challenging and geographically remote maintenance environment
• Be resilient and adaptable when dealing with challenge and change, maintaining focus and self-control.

Job Specific Competences

• Coaching
• Must have Subject Matter Expert Level experience on role relevant equipment.
• Knowledge of legislation governing mining safety regulation
• Training needs assessment skills
• Training Design skills
• Training Evaluation skills
• Proficient in Microsoft Office.
• Communication, facilitation and presentation skills with excellent command of the English language (verbal & written).
• Training material and assessment documents development.
• Knowledge of e-learning platforms.
• Good Job planning skills
• Ability to role model Industry best practice
• Providing feedback
• Recognition and celebrating success.
• Build trust.
• Goal Setting