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Tech Support Technician

Hyperlabs Zambia Limited Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Hyperlabs Zambia Limited

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerHyperlabs Zambia Limited
  • LocationZambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Hyperlabs Zambia Limited
Location
Zambia
Posted
October 10, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website Hyperlabs Zambia Limited

Job description

Job Title: Tech Support Technician

Location: Lusaka, Zambia

Company: Hyperlabs Zambia Limited

Department: Technology & Operations

About Hyperlabs Zambia

Hyperlabs Zambia Limited is a fast-growing technology company headquartered in Lusaka, building innovative digital solutions that empower businesses and communities across Zambia and beyond. We are driven by innovation, reliability, and a commitment to exceptional service delivery.

Key Responsibilities

·      Provide technical support for hardware, software, networking, and system-related issues.

·      Troubleshoot and maintain CCTV systems, IP cameras, and related network configurations.

·      Install, configure, and maintain Linux-based systems, servers, and end-user devices.

·      Respond to support requests via ticketing systems (e.g., Zendesk, Jira, Freshdesk) and ensure timely resolution.

·      Support deployment and configuration of new systems and updates.

·      Monitor system performance and provide recommendations for optimization.

·      Document all issues, solutions, and system configurations accurately.

·      Provide onsite and remote support for internal and external users.

·      Collaborate with the product and engineering teams to resolve recurring issues.

·      Assist with LAN/WAN setup, routers, switches, and network troubleshooting.

Qualifications & Experience

·      Diploma or Degree in Information Technology, Computer Science, or a related field.

·      2–4 years’ experience in a technical support or IT helpdesk role.

·      Hands-on experience with CCTV systems, Linux environments, and general hardware support.

·      Familiarity with networking fundamentals (TCP/IP, routing, switching).

·      Certifications such as CompTIA A+, Network+, Linux+, CCNA, or ITIL Foundation are an added advantage.

·      Strong communication and problem-solving skills.

Why Join Us

At Hyperlabs Zambia, you’ll be part of a dynamic and fast-evolving tech team that values learning, collaboration, and innovation. We offer opportunities to work on impactful projects and grow your technical expertise in an environment that encourages creativity and excellence.

? To Apply: Send your CV and a brief cover letter to jobs.hyperlabs.zambia@gmail.com with the subject line “Tech Support Technician Application – [Your Name]”. Applications close on :.17/10/2025

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