Supermarket Supervisor

Job description

VACANCY: SUPERMARKET OPERATIONS SUPERVISOR

Company: Rajbharti Supermarkets Limited

Location: Kitwe

Employment Type: Full-Time

Rajbharti Supermarkets Limited is inviting applications from suitably qualified, experienced and highly responsible candidates for the position of Supermarket Operations Supervisor.

The successful candidate will supervise operations across all three branches and ensure proper standards in sales, stock control, cash management, customer service, cleanliness, staff discipline and general store performance.

KEY RESPONSIBILITIES

• Conduct regular inspections at all three branches.

• Supervise branch managers, cashiers and general store staff.

• Monitor daily and weekly sales performance.

• Review and verify reports submitted by branch managers.

• Prepare a detailed weekly report for the General Manager.

• Monitor stock levels and ensure fast-moving products are available.

• Investigate stock shortages, damaged goods, expired products and unexplained losses.

• Supervise regular stock counts.

• Monitor cash reconciliation, till shortages and irregular transactions.

• Ensure proper staff attendance, punctuality, discipline and productivity.

• Ensure all stores are clean, organised and properly maintained.

• Confirm that alarms, refrigerators, freezers, lights and other equipment are properly operated.

• Monitor electricity units, operating expenses and utility usage.

• Ensure customer complaints are handled professionally.

• Report suspected theft, fraud, negligence or misconduct immediately.

• Follow up on outstanding operational issues until they are resolved.

• Assist with staff training, performance reviews and disciplinary matters.

• Ensure company policies and procedures are followed at all branches.

MINIMUM REQUIREMENTS

• Grade 12 Certificate or equivalent.

• A diploma or certificate in Business Administration, Retail Management, Accounting, Sales, Marketing or a related field will be an added advantage.

• At least two years of experience in supermarket, retail, wholesale or store operations.

• Previous experience as a supervisor, store manager, branch manager or team leader.

• Good knowledge of stock control, cash reconciliation and retail operations.

• Basic computer skills, including Microsoft Word and Excel.

• Ability to prepare clear and accurate written reports.

• Strong leadership, communication and problem-solving skills.

• Ability to supervise multiple branches with limited supervision.

• High levels of honesty, discipline, confidentiality and accountability.

• Willingness to work flexible hours, weekends and public holidays when required.

PERSONAL ATTRIBUTES

The ideal candidate must be honest, firm, organised, responsible, results-oriented and able to hold employees accountable while maintaining professionalism.

HOW TO APPLY

Interested candidates should submit:

• Application letter

• Detailed CV

• Copies of qualifications

• NRC copy

• Contact details for at least two referees

WhatsApp: 0976 040172

Use the reference:

APPLICATION – SUPERMARKET OPERATIONS SUPERVISOR

Only shortlisted candidates will be contacted for interviews.

Rajbharti Supermarkets Limited