Store Manager – Retail Electronics

Store Manager Jobs in Lusaka – Retail Electronics

Brilliance Executive Management is seeking a dedicated and experienced Store Manager to oversee the daily operations of an electronics retail store in Lusaka, Zambia. This full-time position offers a rewarding opportunity for professionals passionate about retail management and customer service excellence. If you are looking for store manager jobs in Lusaka that challenge your leadership and operational skills, this role is an ideal fit.

About the Role: Store Manager Jobs in Lusaka

As the Store Manager, you will be responsible for managing all aspects of the electronics retail outlet, including sales performance, customer service, staff leadership, and inventory control. Your leadership will be vital in driving sales growth, maintaining high standards of customer satisfaction, and ensuring smooth coordination with customs and port officials.

Key Responsibilities

• Lead and manage the store team by setting targets, defining roles, delegating tasks, creating rosters, and motivating staff to achieve goals
• Oversee sales, customer service, and marketing initiatives to maximize revenue
• Maintain excellent coordination with Customs Department and Port Officials
• Handle customer complaints promptly and maintain high service standards
• Develop and implement effective sales strategies aligned with revenue objectives
• Train, mentor, and evaluate staff performance regularly
• Ensure shop cleanliness and visual merchandising comply with company guidelines
• Educate staff on billing, cash handling, and stock reporting software
• Analyze sales data to identify growth opportunities and monitor sales targets
• Maintain accurate stock and bond registers, ensuring daily updates and cross-checks with invoices
• Monitor bond expiry dates and apply for timely extensions to ensure compliance
• Control stock levels at both warehouse and shop at all times
• Prepare stock orders based on sales analysis and demand
• Coordinate with other business functions to support overall company objectives
• Ensure validity of customs licenses, bank guarantees, and insurance coverage for fire, burglary, theft, and natural calamities

Required Competencies and Skills

• Strong practical experience in retail operations, merchandising, and marketing
• Customer service oriented with excellent problem-solving skills
• Effective stock management and decision-making abilities
• Proven leadership skills with the ability to inspire and guide employees
• Ability to multitask, prioritize work, and meet tight deadlines
• Excellent interpersonal, communication, and presentation skills
• Commitment to ethical behavior and integrity
• Conflict management and time management proficiency

Qualifications and Experience

• Bachelor’s degree in Business Administration or a related discipline
• Minimum of four years’ experience in retail management, preferably within the electronics sector
• Demonstrated leadership and team management capabilities

Brilliance Executive Management encourages qualified females and differently-abled persons to apply for this position.

How to Apply

Interested candidates who meet the above requirements should submit their CV in MS Word format along with a cover letter clearly stating salary expectations to jobs@bemconsult.com and kindly cc bemconsult8@gmail.com.

Please note that all communications will be treated with strict confidentiality. If you do not receive a response within 21 working days from the advertisement closing date, please consider your application unsuccessful. Do not send certificates at this stage.

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