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Relationship Officer (Asset Secured – Lusaka)

Spectrum Credit Ltd Lusaka, Zambia

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Employer reference

Employer and vacancy source: Spectrum Credit Ltd

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployerSpectrum Credit Ltd
  • LocationLusaka, Zambia
  • Application methodEmail application
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Spectrum Credit Ltd
Location
Lusaka, Zambia
Posted
October 14, 2026
Closing date
Apply by November 13, 2026
Job type
Full Time
Category
Banking & Finance
Application method
Email application

Spectrum Credit Ltd

There When You Need Us

Job description

SPECTRUM CREDIT LTD — WE ARE HIRING!  📢💼
Position: Relationship Officer (Asset Secured – Lusaka) | Spectrum Credit Ltd – There When You Need Us

Spectrum Credit Ltd is seeking an energetic, ambitious, and customer-focused Relationship Officer (Asset Secured) to join our dynamic team in Lusaka.


Key Responsibilities:

  • Client Relationship Management: Actively manage and nurture relationships with existing and prospective clients to ensure high engagement and loyalty.
  • Customer Complaints & Resolution: Promptly address, investigate, and resolve customer inquiries and complaints in a courteous, professional manner.
  • Customer Education on Products: Educate clients on asset-secured credit products, terms, loan features, and financial options available.
  • Portfolio Performance Monitoring: Closely track and monitor individual portfolio performance to maintain healthy repayment rates and low delinquency.
  • 85% Customer Retention Target: Achieve and maintain a minimum customer retention rate of 85% through exceptional client service and follow-ups.

Qualifications & Competencies:

  • Diploma in a Business-Related Field (Banking & Finance, Business Administration, Marketing, or related).
  • Minimum 2 years’ customer service experience (experience in a microfinance or financial institution is advantageous).
  • Proficiency in Microsoft Office Suite (Word, Excel) & CRM platforms.
  • Knowledge of company credit products, lending guidelines, and operational policies.
  • Strong communication and interpersonal skills.

How to Apply:

Interested candidates should submit their application following the instructions below:

  1. Attach your CV, qualifications, and a clear copy of your NRC as ONE single file.
  2. The file name MUST follow this format: Name_Position_Location
    (e.g., JohnBanda_RelationshipOfficer_Lusaka)

Send your application via email to:
📩 Email: jobs@spectrumcreditltd.com

📅 Deadline: 19th October 2026

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To apply for this job email your details to jobs@spectrumcreditltd.com

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