SME Business Services Lead

We seek a strategic and energetic SME Business Services Lead to drive our SME-focused product and service offerings. This role is ideal for someone passionate about helping small and medium-sized enterprises grow through digital innovation.

Role Summary

As the SME Business Services Lead, you will be responsible for the development, coordination, and delivery of tailored digital solutions for our SME clients. You will work closely with the operations, sales, and development teams to ensure our services meet the evolving needs of the SME sector.

Key Responsibilities

Lead the development and execution of business strategies targeting SMEs.
Build and maintain strong relationships with SME clients and partners.
Supervise the delivery of software products, web and mobile applications, branding, digital marketing, and e-commerce services.
Identify gaps in the market and develop new services tailored to SME needs.
Guide the SME services team in achieving performance and revenue targets.
Develop proposals and pitch services to prospective clients.
Collaborate with internal departments to ensure service excellence.
Monitor performance, gather client feedback, and improve processes.

Required Qualifications & Experience

Degree in Business Administration, Marketing, or related field.
Minimum of 3 years’ experience in business development, consulting, or SME service delivery.
Proven leadership and team management experience.
Strong knowledge of digital tools and services for SMEs.
Excellent presentation, communication, and interpersonal skills.
Clean and valid driver’s license.

Preferred Attributes

Entrepreneurial spirit and a passion for small business growth.
Strong problem-solving and client engagement skills.
Ability to think strategically and act operationally.

Are you ready to lead the digital transformation of SMEs in Zambia? Send your CV and a brief cover letter to jobs@webdevzm.tech with the subject:
“Application – SME Business Services Lead”