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Smartfleet Monitoring Engineer (Solution Specialist and Customer Success)

BIA Group Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: BIA Group

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerBIA Group
  • LocationZambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
BIA Group
Location
Zambia
Posted
October 6, 2025
Job type
Full Time
Category
Engineering & Construction, IT & Telecoms
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website BIA Group

Job description

Location:  Zambia
Contract Type:  Permanent contract
Job Description available in English
Remote work tools
About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

What will be your responsibilities?

PURPOSE OF THE JOB

The main purpose of the function is to support clients(Internal & External) with the CTSGO (Component Tracking system) project along with our other solutions (as a Clients & Solution Expertise “SmartFleet”), and to be the expert of a range of digital solutions (as a “Solutions Specialist”).
The added value for clients and for SmartFleet will be to:

Assist and support client (Internal and External) in the implementation of CTSGO project amongst other solutions
Proactively monitor SmartFleet utilization – CTSGO app amongst others / subscriptions and promote renewals
Assist and support in the implementation of CTSGO in SAP system in coordination with the IT(BIASAP) team
Actively promote SmartFleet Solutions based on customer application requirements
Enable & implement new technology
Maintain & update installed technology
Ensure continuous availability of technology services
Maximize & document expertise on new technologies and explore innovative solutions

KEY ACCOUNTBILITIES

Installation, Set-up & CTS implementation sucess 30%
Maintenance hardware & solutions 10%
Remote solutions support (hardware, communication, calibration, support)…10%
New product & technology integration 10%
OEM Platform & Firmware managment 5%
Provide SmartFleet customer (Internal and External) training 25%
Remote or field SmartFleet Applications support/advice to resolve customer difficulties with available SF technologies 10%

KEY PERFORMANCE INDICATORS

Ensure customer success:

Data accuracy and completeness for CTSGO dashboard (all required populated)
Training completion rate and user adoption rate of CTSGO dashboard
Interventions time optimsed according to contracts
Clear planning and reporting of activities and results
Technology innovation knowledge and expertise documented and shared with the team/company
All solutions installed in a timely manner, with technology up & running
Who are we looking for?

EDUCATION & QUALIFICATION

Beng Mechanical

EXPERIENCE

3- 5 years Technical Experience in Minning , PSSR or similar role
Planning experience
PCR or component overhaul knowledge will be an added advantage
IT : ERP + MS Office + Exp with Digital Solutions for Heavy Equipment

SOFT SKILLS

Smooth and effective communiction with clients and colleagues
MS Suite and computer skills – BI knowledge is an asset
Organisation
Documentation

TECHNICAL SKILLS

Expertise on : Component Tracking, Invetory Planning, Minning Machine Maintenance, Compenent rebuild
What’s in it for you?
A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function

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