Shop Administrators

Job description

VITALITE is a high-growth, clean-tech company providing home solar systems and appliances to customers in Zambia without access to electricity. Founded in 2013, VITALITE was the first to pioneer off-grid solar home systems on a loan-to-own model in Zambia, which allows families to afford reliable electricity and life-changing appliances that can drastically improve their lives.  Over 1 billion people in the world lack access to electricity, and we believe that access to electricity should be a right for everyone, everywhere.  Today, we serve over 75,000 customers in Zambia with energy solutions, through 30 shops and 300 community-based agents.

According to an independent survey of our customers (run by impact reporting agency, 60 Decibels), 88% find we’ve very much improved their quality of life.

What’s it like to work here?

We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves;
 Everyone is encouraged to create a positive impact for themselves, their colleagues, and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women);

94% of team members feel respected by their colleagues
97% of team members like our mission and purpose
86% of team members believe men and women have equal career opportunities
94% of team members believe issues of sexual harassment are taken seriously here
89% of team members believe we encourage open and honest communications

About the Role

We are seeking to recruit Shop Administrators in the following locations Kabwe, Mongu, Kitwe, Kasempa, Mpongwe, Solwezi, Petauke, Chongwe, Kafue, Luangwa, and Rufunsa who will be responsible for overseeing daily operations of the Shop, making sure it runs smoothly and effectively by ensuring the field sales team are supplied with stock. And, to attend to walk-ins, and support existing customers with troubleshooting and warranty claims.

The company places a high priority on personal integrity, hard work, and respect for customers and co-workers.

Key Responsibilities:

Receive and process stock deliveries from the warehouse in the ERP system.
Manage Shop inventory i.e., on time requisition, ensuring the shop has optimal stocks for the sales team.
Allocate stocks to the sales team including the Field Agents
Handle replacement of items subject to warranty conditions and troubleshooting
Perform weekly shop stock checks and reconcile in the ERP system.
Offer excellent customer service to both prospective and existing clients.
Maintain a clean, organized, and customer-friendly shop environment.
Identify and escalate operational or customer issues to management.
Ensure compliance to local government regulations.

Qualifications:

Minimum of 2 years experience in sales and marketing
A certificate in sales, marketing. A diploma  will be an advantage.
Basic knowledge of Microsoft word and excel
Good analytical skills
Passion for working in a social enterprise involving households in off‐grid rural areas.
Fluent in English written and verbal
A strong sense of ownership and accountability and a passion for working in a dynamic, entrepreneurial, high-growth company.

If this position sounds like a good fit for you, please submit your cover letter and CV. Only shortlisted candidates will be contacted. Kindly reference the job title and Location in your application.

VITALITE is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, or disability.

VITALITE does not charge any fees on recruitment.