SERVICE STATION SUPERVISORS

Job description

ORYX Energies S.A “OESA” is one of Africa’s largest and longest established independent providers of oil and gas products and services. In pursuit of its business strategies in Zambia, the company invites applications from suitably qualified individuals for the position mentioned below, to join its team at ORYX Energies Zambia Ltd “OEZL”, based on the Copperbelt and Lusaka.

The successful candidates will be reporting to the Territory Manager.

Job purpose:

The Station Supervisor is responsible for the overall management and supervision of the station, ensuring excellent customer service, efficient operations, and adherence to company policies and procedures.

Main responsibilities: 

Station Operations: Oversee the day-to-day operations of the fuel station, ensuring smooth and efficient service delivery.
Team Management: Supervise, train, and develop a team of pump attendants, cashiers, and other support staff.
Customer Service: Ensure excellent customer service, respond to customer complaints, and resolve issues promptly.
Safety and Security: Ensure a safe and secure environment for customers and staff, report any incidents or hazards.
Inventory Management: Manage fuel inventory, monitor stock levels, and optimize stock replenishment.
Cash Management: Oversee cash handling, manage floats, and reconcile sales.
Maintenance and Repairs: Coordinate maintenance and repairs of equipment, facilities, and vehicles.
Compliance: Adhere to company policies, procedures, and regulatory requirements.
Reporting: Prepare and submit reports on station performance, sales, and other key metrics.

 Other responsibilities:

Being proactive and innovative, you are expected to be highly reliable, to search for excellence, to respect good governance and HSSEQ principles across the company and always consider the company’s reputation in particular respecting the OESA Code of Conduct. 
You are responsible for your personal results, and do not hesitate to display a proactive and creative attitude with a particular commitment to teamwork.

Key working relations:

Internal:  All departments & or employees
External: ERB, ZEMA, ZWMA and other regulatory agencies.

Experience & education required:

Grade 12 School Certificates (or equivalent), with five credits or better inclusive of English & Mathematics
Diploma or degree in Business Administration, Management, or related field.
Experience: 2-3 years of experience in a supervisory role, preferably in the petroleum industry.
Strong leadership, communication, and problem-solving skills.
Commitment to excellence and high standards especially in terms of providing outstanding customer Service.
Physical ability to stand for extended periods.
Professional appearance and demeanour.
 Proven track record of being dependable and reliable.
Ability to effectively communicate both verbally and in writing in a manner with co-workers and customers for safety purposes.
Experience working in a service station, OMC and/or retail setting.
Ability to interpret and implement company policies and procedures.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

Other Requirements/skills/competencies:

Customer service oriented
Integrity, rigor, and respect of governance principles
Employee engagement
Autonomy & responsibility
Creativity & innovation
Team Spirit

Training and Development (required to perform the job or to be completed in the role)

 Internal:

Group’s values and behaviours
Code of Conduct (Group + affiliates’)
Product Induction (Oil, LPG, Lubricants)

Certifications: N/A

HOW TO APPLY:

Interested persons should apply enclosing Academic and Professional Qualifications, plus a Comprehensive CV: stating the Position in the Subject Line of the email to – admin.zambia@oryxenergies.com    no later than close of business on Friday 14 November 2025.