Service Manager – Surface Operations

Job description

JobwebZambia, operating from Ghana, has long copied and mirrored job listings from Gozambiajobs. As this practice has become harder to maintain, the same behavior is now being directed at our site.

The repeated appearance of identical job posts raises a simple question: what value does Jobweb actually provide? Copying from GoZambiaJobs in the morning and JobSearchZM in the afternoon is not curation — it’s exploitation.

Functional area:  Service
Onsite or Remote:  Onsite
Country/Region:  ZM
City:  Solwezi

Location:  

Solwezi, North Western Province, ZM, 500

Company name:  Epiroc Zambia Limited
Date of posting:  Feb 17, 2026

Mission of the Role:

We are seeking a Surface Manager – Surface Operations to ensure smooth daily operations, satisfied customers, and efficient service processes, acting as the bridge between the company, its employees, and its clients.

Your Mission:

Develop and manage Service Agreements (SAs) to ensure alignment with business objectives.
Monitor service performance metrics and drive continuous improvement initiatives.
Ensure full compliance with organizational policies, regulatory requirements, and industry standards.
Lead, supervise, and support the service department team.
Recruit, train, and mentor staff to enhance capability and service excellence.
Optimize resource allocation to effectively meet operational demands.
Manage escalated customer complaints and resolve complex service queries.
Build and maintain strong, sustainable relationships with clients and vendors.
Drive customer retention through consistent delivery of high-quality service.
Evaluate existing workflows and implement efficiency enhancements.
Develop and refine customer service policies and procedures.
Compile and present reports on service performance, customer satisfaction, and operational performance.
Leverage data insights to identify trends and recommend strategic improvements.
Provide actionable feedback to senior management to support informed decision-making.

Your Profile:

Minimum of 2 years’ experience in a leadership or management role
Leadership & Communication: Ability to motivate teams and communicate effectively with stakeholders.
Skilled in resolving customer issues and operational challenges.
Analytical Thinking: Competence in interpreting performance data and identifying improvements.
Customer-Centric Mindset: Focus on delivering value and satisfaction to clients.

Location: Solwezi, Zambia

Closing Date: 24 Feb 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com