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Service Desk Support Engineer
Dimension Data Ndola/ Lusaka
Employer and vacancy source: Dimension Data
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerDimension Data
- LocationNdola/ Lusaka
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Dimension Data
- Location
- Ndola/ Lusaka
- Posted
- July 5, 2026
- Job type
- Contract
- Category
- Engineering & Construction
Job description
The Service Desk Support Engineer is a role responsible for end user support to assist with day-to-day queries, related to laptops, computers, printers, Wi-Fi, mobile phones. The position holder is also responsible for assisting users to log tickets for any software issues.
Key responsibilities
· Ensure the resolved status SLA of the service desk tool of the Customer is
not breached by resolving tickets timeously.
· Quality assurance management on all call assessments individually, based on ticket
· Customer experience: Excellent customer service delivered daily to avoid
escalations, customer complaints and re-opening of calls.
· Ensuring IT/Tech support standards are used for system support through centralized help desk function.
Knowledge and Academic Qualifications
· Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
· Minimum 3 years’ experience
· Proficiency in help desk support
· Developed understanding and appreciation of technical design principles.
