Service and Parts Engineer (SPE) – Lusaka

Job description

Hitachi Construction Machinery Zambia Company Limited invites applications from suitably qualified and experienced candidates for the following position.

Purpose of the role:

To ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase/have sustained repeat business.

Reports to: Service Manager

Branch: Lusaka

Key Duties and Responsibilities:

The Service and Parts Engineer will be required to perform the following tasks:

Effectively Communicate to the Service Manager regarding workflow and execution dates;
Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to customers;
Generate and submit quotations to customers following machine inspections;
Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery;
Compile suggested parts lists for customer based on individual requirements and effectively communicate to Service Manager;
Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently;
Compile call plans for Service Manager’s approval;
Complete scheduled servicing on customer machinery;
Complete scheduled repairs of customer machinery;
Attend unscheduled customer breakdowns and recommend viable solutions;
Implement mandatory service bulletins on customer machinery;
Complete and communicate photo information reports and field information reports as required.
Assist in workshop and warehouse duties as required;
Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously;
Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
Act as first judge support on all warranty claims to ensure accurate claims are processed.

Qualifications & Experience

Must have a full Grade 12 certificate
Must have a minimum of a Diploma in Heavy Equipment Repair (HER)/ Mechanical Engineering or equivalent.
Must have a minimum of 3 years work experience in a similar field.
HI-TEP Repair certification will be an added advantage
Experience as a Repair Mechanic/Technician in Heavy Equipment industry (medium to large).
Member of Engineering Institution of Zambia (EIZ)
Valid and unendorsed manual driver’s license.
Zambia Qualification Authority Validated Certificates.

Job Specific Competencies

Good Analytical Skills
Good communication skills
Good customer Relations
Good at Report writing

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com, or send your application to:

The Senior Manager – Human Capital and Administration

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applications is Wednesday 13th August, 2025. Only shortlisted candidates will be contacted.