Service and Parts Engineer

Job description

Purpose of the role:

To ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase/have sustained repeat business.

Reports to: Service Manager

Branch: Kitwe

Duration: Two (2) Years

Key Duties and Responsibilities:

The Service and Parts Engineer will be required to perform the following tasks:

Ø Effectively Communicate to the Service Manager regarding workflow and execution dates

Ø Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service Manager.

Ø Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery

Ø Compile suggested parts lists for customer based on individual requirements and effectively communicate to service Manager.

Ø Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.

Ø Compile Scope of works for service Manager’s approval

Ø Complete scheduled servicing on customer machinery

Ø Complete scheduled repairs of customer machinery

Ø Attend unscheduled customer breakdowns and recommend viable solutions

Ø Implement mandatory service bulletins on customer machinery

Ø Complete and communicate photo information reports and field information reports as required.

Ø Assist in workshop and warehouse duties as required

Ø Continuous checking of Field Information report to ensure warranty claims are processed timeously.

Ø Conduct trend analysis on all warranty claims to identify possible trends in breakdowns.

Ø Act as first judge support on all warranty claims to ensure accurate claims are processed.

Ø Ensure to confirm costs recovery through machine inspections.

Qualifications & Experience

Ø Must have a full Grade 12 certificate

Ø Must have a minimum of a bachelor’s degree in Mechanical Engineering or equivalent.

Ø Must have a minimum of 3 years work experience in a similar field.

Ø HI-TEP Repair certification will be an added advantage

Ø Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large).

Ø    Member of Engineering Institution of Zambia (EIZ)

Ø Valid and unendorsed manual driver’s license

Job Specific Competencies

Ø    Good Analytical Skills

Ø    Good communication skills

Ø    Good customer Relations

Ø    Excellent Report writing skills

Ø    Member of Engineering Institution of Zambia (EIZ)

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com, or send your application to:

The Senior Manager – Human Capital and Administration

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applications is Monday 11^th May 2026. Only shortlisted candidates will be contacted.