Senior Teller

Senior Teller Jobs in Lusaka at Zambia National Commercial Bank Plc

Zambia National Commercial Bank Plc (Zanaco) invites qualified professionals to apply for the position of Senior Teller at its Lusaka Cairo Road Business Centre. This opportunity aligns with the bank’s strategic vision within the Commercial Division, Retail Banking Department. Candidates seeking senior teller jobs in Lusaka will find this role offers a dynamic environment to contribute to the bank’s growth and customer service excellence.

About the Senior Teller Role

The Senior Teller will play a pivotal role in ensuring smooth branch operations and compliance with banking regulations. This position requires regular interaction with internal departments such as Retail Banking, Commercial & Agri Banking, Treasury, and Branch Operations, as well as external local regulators on statutory matters. The role demands strong supervisory skills, attention to detail, and a thorough understanding of Zanaco’s retail banking products and processes.

Key Responsibilities for Senior Teller Jobs in Lusaka

• Supervise daily teller operations and ensure adherence to banking procedures
• Manage account opening processes and enforce Know Your Customer (KYC) requirements
• Handle cash transactions efficiently and securely
• Collaborate with various departments to support branch objectives
• Ensure compliance with relevant legislation, including anti-money laundering policies and banking codes
• Address and resolve customer complaints promptly and professionally

Qualifications and Experience

• Grade 12 certificate with credit or above in Mathematics, English, and at least three other subjects
• University degree in a business-related field or a professional qualification from a recognized institution
• Diploma in Banking and Finance is an added advantage
• Minimum of three years banking experience, including at least three years in a supervisory role
• Comprehensive knowledge of Zanaco’s retail products and branch processes
• Familiarity with statutory regulations such as KYC and anti-money laundering laws
• Proven skills in complaint handling and customer service

Core Competencies

• Results-oriented with a strong drive for achievement
• Excellent interpersonal and relationship-building skills
• Proactive approach and ability to work collaboratively in a team environment
• Customer service focused with effective communication abilities

Application Details

This full-time position is based in Lusaka, Zambia. Interested candidates should submit their applications by 10 June 2026. Only shortlisted applicants will be contacted.

Equal Employment Opportunity Statement

Zambia National Commercial Bank Plc is committed to providing equal employment opportunities to all qualified candidates. The bank prohibits discrimination in hiring and encourages women to apply.