Senior Parts & Service Costing Officer

Job description

About Talent House Ltd

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that help individuals discover their career paths while enabling organisations to recruit, develop, and retain the right talent.

About the Client 

Our client, Platus Zambia Limited, has been in operation since 1981 and has established itself as a leading distributor of BMW, Mazda, and Saurer vehicles in Zambia. The company is known for delivering quality vehicles, reliable after-sales services, and adhering to international OEM standards.

About the Role

Our client is seeking an After-Sales Parts Costing Executive / Parts Department Assistant to join the After-Sales / Parts Department. The role focuses on supporting accurate costing, pricing, and margin control of after-sales spare parts in compliance with OEM and dealership policies.

Job Purpose

To support accurate costing, pricing, and margin control of after-sales spare parts in compliance with OEM and dealership policies.

Key Responsibilities

Prepare accurate and detailed quotations for vehicle job cards, including spare parts and labour costing, in line with OEM and dealership pricing policies.
Review and validate job card estimates before customer approval to ensure pricing accuracy, margin protection, and compliance with OEM standards.
Maintain and update spare parts costing and pricing in the DMS / ERP system, ensuring all cost revisions and price updates are accurately implemented.
Monitor gross margins on parts and labour, analyse deviations, and report discrepancies to management with corrective recommendations.

Reconcile parts costing data with finance and accounting records to ensure alignment with dealership financial controls and reporting requirements.
Implement OEM price circulars, discount schemes, warranty policies, and pricing updates within required timelines.
Support month-end and quarterly financial reporting by providing accurate margin and costing analysis.
Ensure correct application of labour operation codes, part numbers, and complaint codes when preparing job card estimates.
Assist in warranty claim costing, documentation, and submission in line with OEM requirements; track rejected or pending claims and coordinate resubmissions where necessary.
Maintain proper documentation and audit trails related to parts costing, quotations, and pricing approvals.
Support internal and OEM audits by providing accurate costing, pricing, and margin data when required.
Coordinate closely with Service Advisors, Workshop Teams, Parts Stores, Procurement, and Finance to ensure seamless costing and quotation processes.
Ensure compliance with dealership SOPs, internal control procedures, and OEM operational standards at all times.

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

1. Costing & Pricing Accuracy

Accuracy of spare parts costing and pricing entries
Timely implementation of OEM price updates
Reduction in pricing or costing errors

2. Margin Control & Profitability Support

Support achievement of targeted parts gross margins
Identification and reporting of margin deviations
Accuracy of margin reports shared with management

3. OEM & Audit Compliance

Zero or minimal audit observations related to parts costing
Timely submission of costing data for OEM audits
Compliance with OEM pricing and discount policies

4. Process & Data Management

Accuracy and completeness of DMS / ERP records
Proper documentation and record maintenance
Adherence to internal SOPs and control processes

5. Coordination & Support

Effective coordination with parts, finance, and after-sales teams
Timely support to senior team members in costing-related activities

Desired Skills and Experience

Qualifications

Diploma or Degree in Accounting, Automotive Engineering, Business Administration, or related field
Accounting certification and experience will be an added advantage

Experience

5 or more years’ experience in parts or store operations (dealership experience preferred)

Skills

Basic knowledge of automobile parts
DMS operation
Understanding of inventory control
Strong attention to detail and coordination ability

Compensation

The incumbent will receive a competitive salary commensurate with experience.

To Apply

Please send your CV to careers@talenthousepeople.com before 9th March, 2026.