Senior Operations Manager

Senior Operations Manager Jobs in Lusaka – Join Bwana Bet

Silverspring Entertainment is seeking a highly skilled and experienced Senior Operations Manager to join Bwana Bet, a leading sports betting company based in Lusaka, Zambia. This opportunity is ideal for professionals looking for senior operations manager jobs in Lusaka, offering a competitive monthly salary range of ZMW 10,000 to 40,000 and immediate start.

About the Role – Senior Operations Manager Jobs in Lusaka

The Senior Operations Manager will play a pivotal role in overseeing daily retail shop operations, ensuring excellent customer service, and driving operational efficiency across multiple locations. This full-time position requires a mature, responsible individual with strong leadership skills and a proven track record in retail management.

Key Responsibilities

• Manage and supervise shop operations to maintain high standards of customer service and operational efficiency.
• Identify and resolve operational problems promptly while maintaining discipline within the team.
• Gather and analyze customer feedback to improve service delivery and shop performance.
• Coordinate the setup and outfitting of new retail shops across Lusaka.
• Execute tasks and projects as directed by senior management.

Required Qualifications and Experience

• Minimum of 5 years’ management experience in retail operations or related sectors.
• Proven ability to lead teams and manage projects effectively.
• Must be over 25 years old, demonstrating maturity and responsibility.
• Excellent communication skills with the ability to resolve issues independently.
• Possession of own transport is advantageous but not mandatory; transport costs for frequent travel within Lusaka will be reimbursed.

Compensation and Work Details

Application Instructions

To apply for this senior operations manager job in Lusaka, please send an email detailing your skills and management experience to job.bwanabet@gmail.com. Please note the following important instructions:

• Do not attach PDFs or any CV/Cover Letter files; emails containing attachments will be deleted unread.
• Your email should clearly address the following points in order:
  • Your full name and contact details.
  • Management positions held, including companies and duration.
  • Your management approach, types of teams managed, challenges faced, and solutions implemented.
  • Key achievements attained with your teams.
  • Methods used to ensure employee performance aligned with sales targets and customer satisfaction goals.
  • Experience handling employee discipline.
  • Strategies you employed to motivate staff and boost performance.
  • Concrete examples of how you increased revenues or consistently met performance targets.
• Include contact details for two professional references from previous employers in retail or customer service sectors.

Only candidates who meet these criteria will be contacted for an interview. This application process also serves as an initial assessment of attention to detail and ability to follow instructions.