Senior Manager: SME and Indirect Sales

Job description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Senior Manager: SME and Indirect Sales

 Under the supervision of the General Manager for Enterprise Business Unit, below are the Key Job Responsibilities.

Leads the development of annual Enterprise Sales business plan including departmental goals, strategies and objectives that will deliver shareholder value, based on rigorous environmental and competitor analysis and MTNZ imperatives. Develop the Customer Support Strategy based on MTN Group policy;
Manages the implementation of annual business plan to ensure that business objectives of delivering stakeholder value are achieved. Draws insights from business intelligence tools to position products and services for maximum competitive advantage;
Prepares, monitors and controls annual departmental budget to ensure that expenditure is in line with the departmental business plan;
Provides leadership with visibility, decision support and control required to understand and provide effective governance for Enterprise Sales operations. Provides data on the performance of the department to support management decision-making at executive management level;
Leads the development, implementation and review of policies, processes and procedures for effective management of Enterprise Sales operations;
Ensures effective cross-functional engagement with other departments towards the achievement of the objectives of the department;
Develops an Executive Relationship Management program for the SME segment, assisting with thought leadership and consultative -based selling at board level in customer accounts;
Develops and employs relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure that business targets are met or exceeded.Development of multi channels strategy that ensures growth acceleration of the SME segment;
Maintains effective working relationships with national regulatory and competition authorities, ensuring full compliance with telecommunications license provisions, sector regulations and competitive laws and regulations;
Drives MTNZ and Group initiatives or Projects within the department;
Manages MTNZ Enterprise Sales relationships with key external channel partners and other stakeholder to ensure sustainability of the business;
Effectively manages the development of direct reports, effectively linking performance management, learning & development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance;
Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards;
Carries out any related duties that will enhance the mission of the job;
Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must.
Degree in Marketing/Sales, Business, Chartered Marker or related area of study.
Master’s degree in business administration or Sales/Marketing will be an added advantage.
Minimum of 7 years in large to medium sized industry.
At least 5 years practical business/corporate sales.
3 yrs in Senior management role.
Experience in medium to large subsidiary of multinational/telecom company.

To apply, please email your cover letter, CV, and copies of your qualifications to jobs.ZM@mtn.com. Ensure the subject line includes the title of the position you are applying for.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

•      Lead with Care

•      Can-do with Integrity

•      Collaborate with Agility

•      Serve with Respect

•      Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 24th December 2025.

Note: that only shortlisted candidates will be contacted.