Senior Manager: Consumer Segments and Products

Job description

We at MTN Zambia are a purpose and value-led organisation.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and guide us in the right direction. Most importantly, they keep us honest. This is not just something we say, it’s part of who we are. It’s in our DNA.

As an organisation, we see it as our mission to create an exciting and rewarding workplace, one where individuals can be themselves, thrive in a positive environment and realise their full potential. A space that sparks creativity and innovation, enhances productivity and ultimately delivers meaningful results. A workplace built on strong relationships and a shared purpose that is greater than any one of us. This is the experience we want you to have with us.

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We’re delighted that you’re considering MTN Zambia as your career partner to make a meaningful impact in the world. We look forward to receiving your application.

Job Title: Senior Manager: Consumer Segments and Products.

Under the supervision of the Chief Consumer Officer, below are the Key Job Responsibilities:

Manage the data, voice and device portfolio, leading the development of innovative propositions to maximise sales targets in line with MTN Zambia’s consumer segment strategy.
Define the overall device growth framework, data and voice strategy, ensuring alignment with MTN Zambia’s mission, vision and strategic direction.
Identify opportunities to create or enhance value, address areas where value is being eroded and unlock latent potential across products and services.
Evaluate the long-term impact of strategic and operational decisions on business sustainability, considering current and future market dynamics.
Develop and maintain a comprehensive Proposition Development Roadmap, working closely with segment teams to define and implement key initiatives.
Oversee the management of data and voice propositions, designing and executing action plans to increase customer uptake, usage and profitability.
Drive business growth and differentiation through the continuous development of innovative voice and data offerings.
Collaborate with Sales & Distribution and segment managers to forecast and identify future opportunities for voice and data propositions using a segmented approach.
Prepare and deliver regular performance reports, including updates on activities, budget adherence and stakeholder feedback.
Introduce new market differentiators to strengthen MTN Zambia’s competitive advantage within the telecommunications industry.
Ensure high-quality delivery of propositions and projects that meet internal and end-user requirements.
Establish and enforce effective processes and systems to guarantee timely delivery and quality assurance of all related projects and documentation.
Provide leadership and oversight to Global Connect teams, ensuring achievement of key performance indicators for international and roaming services.
Develop and implement a strategy for handsets (e.g. smartphones) and other hardware (e.g. data cards), in coordination with Sales, Segment Managers and Brand & Communication.
Lead the testing, evaluation and selection of devices to ensure alignment with customer and business needs.
Drive smartphone adoption and penetration across customer segments, in collaboration with Sales & Distribution.
Define technical specifications for devices and oversee the programme management of their delivery. Forecast, plan and manage budgets that ensure a strong return on investment and secure necessary approvals from the operating company (OPCO).Requirements
Full Grade 12 certificate with five (5) credits or better, including English and Mathematics (compulsory).
A Bachelor’s degree in Social Sciences, Sciences or a related discipline is required; a Master’s degree will be an added advantage.
Minimum of eight (8) years’ industry experience.
Experience working across diverse cultures and geographies will be an added advantage.
Strong competencies in proposition development and management, business case development and analytics, among other relevant skills.
Proven experience in the rollout of devices, either with an OEM (Original Equipment Manufacturer) or MNO (Mobile Network Operator), is essential.
Membership with a recognised professional body is required, in this case Zambia Institute of Marketing (ZIM)

To apply: Send your cover letter and CV to jobs.ZM@mtn.com with the subject line “Application for Senior Manager: Consumer Segments and Products.”

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
  Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 27th August 2025.