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Senior Customer Service Assistant x4

Bayport Financial Services Multiple Locations

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Bayport Financial Services

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerBayport Financial Services
  • LocationMultiple Locations
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Bayport Financial Services
Location
Multiple Locations
Posted
March 25, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website Bayport Financial Services

Job description

SENIOR CUSTOMER SERVICE ASSISTANT (4) – KAFUE, MAZABUKA, KABWE & KASAMA

JOB SUMMARY

Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the client. The SCSA interacts with the Bayport clients to educate them about the various products the company has to offer. The SCSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.

JOB SPECIFICATIONS

Effective marketing of all Bayport loan products
Vetting of clients and ensuring that the documentation is valid
Payout cash to clients whose loans have been approved
Reconciliation of cash and daily reports
Handling customer exceptions and refunds
Delivering good customer service
Working from out of station to issue loans – mobile operations

MINIMUM ENTRY REQUIREMENTS

Bachelor’s Degree in Banking, Business or related discipline
Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

Computer literacy
Excellent communication, interpersonal and organization skills
Good numerical skills
Excellent sales and negotiation skills

TO APPLY

Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for and the preferred town of posting as the email subject, attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is Thursday 27 March 2025. Only shortlisted candidates will be contacted.

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