Security Operations Specialist

Job description

Description:

Job Purpose
The Security Operations Specialist is responsible for developing, implementing, and overseeing security strategies, systems, and procedures to protect CIDRZ personnel, property, information, and operations. The role also manages security service contracts, ensures compliance with organizational standards, and oversees the performance of subcontracted security providers across all provincial offices. The incumbent will act as the primary focal point for security matters, providing leadership, guidance, and support on risk mitigation and crisis management.
Key Responsibilities
1. Security Strategy, Policy, and Planning
Develop and implement CIDRZ’s security strategy, policies, and procedures aligned with organizational objectives and risk profiles.
Conduct regular security risk assessments for offices, research sites and warehouses to identify vulnerabilities and recommend mitigation measures.
Develops and maintains emergency preparedness and crisis response plans, including evacuation procedures
Advises senior leadership on evolving security risks and propose policy or operational adjustments as necessary.
2. Contract and Vendor Management
Leads the procurement, negotiation, and management of security service contracts across all provincial offices.
Monitors and evaluates the performance of contracted security companies against service level agreements (SLAs) and organizational expectations.
Ensures all contracts are compliant with Zambian legal and regulatory requirements, including licensing and insurance.
Coordinates periodic vendor performance reviews and recommend contract renewals, terminations, or changes where necessary.
3. Operational Security Oversight
Oversee daily security operations, including guard deployment, incident reporting, and coordination with service providers.
Conduct regular site visits to assess and improve physical security infrastructure (e.g., access control, surveillance systems, perimeter protection).
Ensure that all security incidents are promptly reported, investigated, and documented, with appropriate corrective actions taken.
Liaise with local law enforcement and relevant authorities to strengthen external security coordination.
4. Training, Awareness, and Compliance
Develops and deliver security awareness training for staff, including personal safety, travel security, and emergency response.
Trains security personnel (contracted guards) on CIDRZ protocols, ethical conduct, and incident reporting procedures.
Ensures compliance with donor requirements and CIDRZ policies related to safety and security.
Keeps abreast of best practices, emerging threats, and evolving security technologies to continuously improve CIDRZ’s security posture.
5. Reporting and Documentation
Prepares regular security reports and briefings for management, including risk assessments, incident summaries, and recommendations
Maintains accurate records of security contracts, incident logs, and training documentation.
Supports audits and reviews of security operations and contract management processes.
Qualifications and Experience
Bachelor’s degree in Security Management, Criminology, Law Enforcement, Business Administration, or related field
Minimum of 7 years of progressive experience in security management, preferably in a large NGO, corporate, or government setting.
Proven experience managing outsourced security services and contracts.
Familiarity with Zambian security regulations, private security licensing requirements, and law enforcement procedures.
Demonstrated ability to conduct risk assessments and implement security strategies.
Strong crisis management, negotiation, and communication skills.
Willingness to travel frequently to provincial offices.
Key Competencies
Strategic thinking and risk analysis
Contract negotiation and vendor management
Strong leadership and decision-making
Communication and stakeholder engagement
Crisis response and emergency planning
Integrity, discretion, and professionalism
Suitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted.