Security Guard supervisor

Job description

The Security Guard Supervisor is responsible for overseeing daily guard operations, discipline, deployment, attendance management, and ensuring all guards meet MCP SECURITY standards.This role requires a mature, firm, reliable, and highly responsible leader who can enforce discipline, solve operational challenges quickly, and maintain client satisfaction.

KEY RESPONSIBILITIES

A. Guard Supervision & Deployment

Ensure all sites are manned daily (day & night).

Confirm guard reporting and attendance before each shift.

Ensure guards wear full uniform, are neat, and report sober.

Replace absentees quickly and report to management immediately

Conduct surprise spot checks at all sites.

B. Discipline & Conduct Management

Enforce company rules on absenteeism, drunkenness, late reporting, and uniform violations.

Issue warnings and recommend disciplinary action where needed.

Ensure guards do not sleep on duty or abandon posts.

Prevent guards from reporting in casual clothes or without uniform

C. Training & Performance Monitoring

Train new guards on duties, code of conduct, and company policies.

Coach guards on customer service, patrol, communication, and alertness.

Maintain high performance and discipline across all sites.

D. Reporting & Communication

Submit daily reports on guard attendance, challenges, and site conditions.

Report misconduct, absenteeism, or emergencies without delay.

Coordinate with operations team before making any changes on-site.Address client concerns quickly and professionally.

E. Operational LeadershipEnsure efficient deployment to reduce unnecessary transport costs.

Ensure guards living near sites are prioritized for deployment.

Monitor guard behavior after payday and enforce discipline.

Support investigations on guard misconduct or site-related issues.

3. QUALIFICATIONS & EXPERIENCE

Grade 12 full Certificate

Basic Computer literacy

Valid drivers license

Minimum 2–3 years experience in security supervision

Academic qualification in security operations or Management will be an added advantage

Strong leadership, discipline, and operational control

Must be strict, reliable, and confident enforcing rules

Able to communicate clearly in English (writing & speaking)

Physically fit and mentally stable.

No criminal record

Age between 28 and 50 years preferred

KEY ATTRIBUTES WE REQUIRE

Strong leadership and discipline

Excellent communication and conflict management

Ability to work under pressure and solve problems fast

High levels of integrity, discipline , reliability and accountability

Team player with firm decision-making

Ability to manage conflicts and solve problems.

Good knowledge of security procedures and emergency response.

If you believe you meet the above qualifications and can perform the duties stated, please send your updated CV to:

? jobsmirroenterpriseszm@gmail.com

Only shortlisted candidates will be contacted.