Sales Trainer

Job description

JD – Sales Trainer

Company Name

Upgrad Education Private Limited

Job Title/Role

Sales Trainer

Role Category

Location

Base Location– Lusaka, Zambia

Reporting To

Lead Operations

Matrix Reporting To

Head Africa Business

Employment Type

Contract Associate PFW

Functional Area

Training

Education

Graduate /Postgraduate

Experience

Min 5 years of combined experience in Content development and Trainings Solutions

Company Profile

JD

Job Purpose:

To enhance the effectiveness and performance of Airtel Zambia’s sales force and distribution partners by delivering high-quality, engaging, and impactful training programs across retail, channel partner, and field sales teams. The role will focus on building product knowledge, improving sales skills, and reinforcing distribution excellence aligned with Airtel’s commercial strategies.Remote job listings

Key Responsibilities:

1. Training Delivery & Facilitation

Plan, design, and deliver training sessions for field sales executives, territory sales managers, retail agents, and distributor staff.

Conduct onboarding programs for new sales staff and partners.

Deliver product, process, and systems training including Airtel Money, voice/data offers, recharge platforms, and digital sales tools.

2. Content Development

Develop localized training content, sales playbooks, and job aids in line with Airtel’s products and sales priorities.

Collaborate with product, marketing, and sales teams to ensure training content is accurate and up to date.

3. Performance Coaching

Conduct field coaching and joint market visits to reinforce training and improve real-time selling techniques.

Provide feedback and support to improve productivity, target achievement, and channel partner engagement.

4. Program Evaluation and Reporting

Track and report training effectiveness using KPIs such as post-training assessments, sales performance improvements, and market execution.

Maintain detailed training records and provide regular feedback to management.

5. Stakeholder Engagement

Partner with sales managers, zonal leads, and distributor owners to identify training needs and align learning plans.

Provide input to national training strategies and continuous improvement initiatives.

Location–

Lusaka, Zambia

Target Industry/Sector

Telecom/ Banking Sector. Added advantage if candidate has worked as TSM/ ZSM in Telco, trained in Telco

Closing date for applications 16th Jan 2026.

Applications should be sent to a_serah.kathuri@upgradenterprise.in