Sales Representative (Retail)

Job description

Key Responsibilities & Duties

Customer Service & Sales

• Welcome and assist all walk-in customers professionally and warmly

• Listen actively to understand customer needs and preferences

• Present appropriate products, fabrics, and solutions clearly

• Close sales confidently using consultative selling techniques

• Achieve monthly individual sales targets

Quotations & Follow-Up

• Assist the Admin Officer in preparing accurate quotations

• Follow up on all pending quotes within 24 hours

• Maintain a personal follow-up tracker for leads and pending customers

• Notify customers of order updates and delivery timelines

Product Knowledge

• Maintain thorough knowledge of all curtain, blind, and soft furnishing products

• Stay updated on new product arrivals, promotions, and pricing

• Be able to advise customers on fabric, style, lining, and fitting options

Site Visits & Client Measurements

• Visit client premises to take accurate window and curtain measurements when required

• Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements,

and site conditions accurately

• Conduct an on-site needs assessment with the client — discuss style, function, lighting, and

preferences in context

• Submit measurement records promptly to the Admin Officer and Production Supervisor for

quotation and production planning

• Represent the company professionally on every site visit — uniform, punctuality, and respectful

conduct in client homes and offices

Store Presentation

• Maintain a clean, neat, and professionally presented showroom at all times

• Ensure samples and displays are orderly and well-presented

• Report damaged or outdated displays to the supervisor

Administration

• Record all customer interactions and sales accurately

• Submit daily sales reports as required

• Ensure payments are processed correctly and receipts are issued

Role Requirements

Minimum Qualifications & Education

• Zambia School Certificate (Grade 12) required

Experience Required

• Minimum 1–2 years in a retail sales or customer-facing role

• Experience in home décor, textiles, or interior products advantageous

Skills & Competencies

• Strong verbal communication and listening skills

• Confident and persuasive selling ability

• Basic numeracy for pricing and quotation assistance

• Computer literate — point of sale, basic email

Personal Attributes

• Warm and professional presentation

• Customer-obsessed — genuinely enjoys helping people

• Target-driven — motivated by achieving sales goals

• Reliable — consistent attendance and punctuality

• Positive and energetic attitude in the showroom

Working Conditions & Special Requirements

• Showroom / retail environment — standing for extended periods

• Retail trading hours apply including Saturdays

• Interaction with a wide range of customers including corporate clients

Kindly send your CV and credentials to email Recruitment@curtainfactoryzm.com

Please note that: No phone calls or hard copy applications will be accepted.