Sales Operation Specialist

Job description

Job Title:               Sales Operations Specialist

Department:         Commercial

Reporting Line:     Regional Sales Manager

Location:               Eastern Province

Hay Level:            13

Job Purpose/Mission

The Sales Operations Specialist is responsible for supporting the sales execution to enable the growth of the organization. He or She will manage the sales and training operations within the locations assigned. The role holder will be responsible for providing data insights and reports on sales trends for these locations, strategic sales and marketing strategies that have been developed for implementation, and the expansion and development of new markets.

Responsibilities

Recruitment, training, and onboarding (and off-boarding) of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Develop and implement activation plans at the different locations including performance evaluation.
Track sales trends and provide insights on current sales performance and define sales strategies to boost productivity.
Implement trade marketing activities and account for all trade marketing assets at each location.

Deliverables and Activities Activation Design

Maintains & executes the trade/sales activation calendar.
Ensures the various layers of the sales team are trained and up to date with products catalog and understand commission incentives.
Recruitment of sales field team and ensure the team is equipped with sales tools– digital platforms, transport etc.

Measurement & Evaluation

Track and analyze KPIs for growth and performance improvement by locations and sales rep/agent team lead.
Boost sales productivity by simplifying the sales process and identifying pain points at every stage of the sales funnel.
Partner with Sales and Marketing teams to define lead qualification process and analyze campaign performance with reporting and dashboards.

Data Insights & Documentation

Own the end-to-end process of tracking sales, operational metrics and delivering regular insights to the business and sales managers; define and deliver techniques to improve sales performance for sales management.
Support Sales Manager in planning, target setting and documentation, in alignment with business objectives.
Identify potential problems and suggest prompt solutions.
Identify and understand both the employees and the business needs and drive the necessary capability intervention.

Training & Onboarding of New Agents

Assist with the onboarding and training process of new Sales Representatives, TLs and sales agents.
Maintain documentation on sales processes, policies, and provide relevant sales training materials to assist with onboarding new sales talent.
Identify potential skill gaps of the field sales team, train to bridge gap, and monitor impact on performance Joined Up.

Business Planning

Supports in the development of Sales plans by Team Lead, Channel, Product Type.
Supports the quarterly activity planning cycle effectiveness.
Ensures that the marketing activity execution/activation calendar, is optimized in line with field sales capacity and capability.
Leads the in-field execution/activation, monitoring & reporting of the relevant Sales & category/portfolio growth drivers.
Also supports the broader sales team to execute brilliantly against them at maximum scale.

Knowledge and skills experience

2-3 years’ experience working with grassroots Sales teams.
Experience managing a CRM tool.
Proficiency in Word, Excel, and PowerPoint.
Strong Leadership and People Development Skills.
Great Analytical skills.
Excellent written & verbal communication skills.
Demonstrated ability to handle multiple tasks and assignments simultaneously.
Superior Communication / Presentation Skills.
Conflict Management / Composure.
Strong Planning & Organizational Skills.
Persuasive / Sales Ability / Negotiations.
Up to 70% travel required.

Qualifications:

Diploma in a Business related field. A Degree in Business studies or related field is an added advantage.

Language(s):

English
Other local languages a plus

 Technology:

Experience in technology required for the role

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!