Sales Executive

Job description

• The Sales Executive grows ICL Zambia’s revenue by winning new business customers and expanding existing accounts in the fleet telematics solutions and IOT sales. The role owns the full sales cycle, from prospecting to closing and handover, and meets agreed monthly and annual sales targets. It also represents ICL Zambia professionally in the market and feeds customer insight back to management.

Key responsibilities

1.      Business development

o       Identify and qualify new prospects across corporate, SME and public-sector segments.

o       Generate leads through cold calling, networking, referrals, events and digital channels.

o       Build and maintain a healthy sales pipeline in the CRM.

2.      Sales execution

o       Understand customer needs and present suitable ICL Zambia products and services.

o       Prepare quotations, proposals and tender responses with input from technical and finance teams.

o       Negotiate pricing and terms within approved limits and close deals.

3.      Account management

o       Manage an assigned portfolio of customers and act as their main point of contact.

o       Identify upsell, cross-sell and renewal opportunities.

o       Coordinate smooth onboarding and handover to delivery and support teams.

o       Resolve customer concerns promptly, following the Complaint Management Procedure.

4.      Market intelligence

o       Track competitor offers, pricing and market trends in Zambia.

o       Share customer feedback and product ideas with management.

5.      Reporting and administration

o       Keep CRM records, activity logs and forecasts accurate and up to date.

o       Submit weekly activity reports and monthly sales forecasts to the Sales Manager.

o       Support credit control by following up on outstanding customer payments.

6.      Compliance and conduct

o  Follow company policies, pricing guidelines and approval limits.

o  Comply with Zambian regulatory, data protection and anti-bribery requirements.

o  Marketing

o  to promote the company’s products and services across one’s network,

o   enhance brand visibility, through physical and digital platforms

Person specification

Education

Diploma in Sales, Marketing, Business or related field

Bachelor’s degree; CIM, similar sales qualification or Information Communication &Technology

Experience

2–3 years in B2B sales with a proven record of meeting targets

Sales experience in telecoms, ICT or technology services in Zambia

Technical skills

MS Office (Excel, Word, PowerPoint); CRM use

Experience preparing tenders and formal proposals

Languages

Fluent spoken and written English

Other

Valid driving license; willing to travel

Established network of business contacts in Zambia

Core competencies

•        Results-driven: sets ambitious goals and follows through to close.

•        Communication: presents clearly and writes professional proposals and emails.

•        Negotiation: protects margin while reaching win-win agreements.

•        Customer focus: builds long-term relationships based on trust.

•        Planning: manages time, pipeline and territory efficiently.

•        Integrity: acts ethically and in line with company values.

•        Resilience: stays positive and persistent under pressure and rejection.

Working relationships and conditions

•        Internal: Sales Manager, technical/pre-sales, customer service, finance and credit control, marketing.

•        External: prospective and existing customers, partners and suppliers, industry bodies.

•        Working hours: standard office hours, with occasional evenings or weekends for client events.

Remuneration: basic salary plus commission per the approved sales incentive scheme