Job description

We’re Hiring

Outbound Telephone Agent — UK Client Campaign

Job Title

Outbound Telephone Agent — UK Client Campaign

Location

Zambia (remote or office-based, per Lead Pulse Network arrangement)

Hours

Monday to Friday, UK business hours

Compensation

Basic wage + commission (per successful hotkey/transfer and per converted case)

Contract Type

Full-time, trial position (with view to permanent based on performance)

Start Date

As soon as suitable candidate is recruited and onboarded

About the Role

Lead Pulse Network (LPN) is recruiting an experienced, professional telephone agent to join our team supporting a UK-based insolvency and liquidation firm. You will be re-engaging warm business leads and calling new enquiry data on behalf of our client, with the goal of getting company directors on the phone for a live handover or a scheduled callback. This is a client-facing role that requires confidence, professionalism, and excellent spoken English, as you will be speaking directly with business owners and directors in the UK.

Key Responsibilities

●      Make outbound calls to warm and new business leads on behalf of our UK client.

●      Re-engage contacts professionally and build enough rapport and trust to keep them on the line.

●      Qualify interest and either hotkey the call live through to the client, or arrange a suitable callback time — every call should end in one of these two outcomes.

●      Follow and help refine call scripts over time, incorporating feedback from call recordings and results.

●      Maintain accurate records of calls made, outcomes, and callback times.

●      Represent both LPN and our client to a high standard of professionalism at all times.

Requirements

●      Excellent, clear spoken English — this is essential, as all calls are with UK-based clients and business decision-makers.

●      A professional, confident telephone manner suited to speaking with company directors and business owners on sensitive financial matters.

●      Previous telephone/call centre experience is recommended but not essential — the right attitude and communication skills matter more than a specific background.

●      Reliable and punctual, able to commit to Monday–Friday shifts aligned with UK working hours.

●      Comfortable using basic call/CRM software and following a structured script.

●      Resilient and self-motivated — able to handle a high volume of calls daily, including voicemails and rejections, while staying positive.

●      Good listening skills and the ability to think on your feet when a lead has questions or objections.

●      A quiet, professional working environment with a stable internet connection (if working remotely).

What We Offer

●      A basic wage plus commission — earn extra for every successful hotkey/transfer and every converted case, on top of your base pay.

●      Stable, consistent Monday–Friday hours aligned with UK business hours (no weekend or late-night shifts).

●      Ongoing coaching and script refinement based on real call feedback, so you’re supported to improve and earn more over time.

●      The opportunity to grow with a business that is expanding its UK client base.

●      Regular incentives and rewards for top performers, on top of your basic wage and commission.

●      A vibrant, supportive working environment where you’ll be part of a motivated, close-knit team.

How to Apply

If you are a confident, well-spoken professional looking for a stable role with genuine earning potential, we’d love to hear from you. Please send your CV and a short introduction, ideally including a voice note or recording of yourself speaking, to Mwatuzhinji Mwale at Lead Pulse Network.

Email: info@leadpulsenetwork.com