SALES & CUSTOMER RELATIONS OFFICER

Job description

Position Summary

We are seeking a proactive and results-driven Sales & Customer Relations Officer to grow our customer base, manage client relationships, and ensure excellent customer service delivery.

Key Responsibilities

• Identify and develop new sales opportunities for courier and logistics services
• Manage and maintain strong relationships with existing and prospective clients
• Attend to customer inquiries, complaints, and service follow-ups professionally
• Prepare quotations, invoices, and sales reports
• Meet and exceed monthly sales targets
• Promote company services through calls, visits, and digital platforms
• Plan and execute social media strategies across platforms
• Create engaging content (graphics, captions, short videos, promotions, announcements).
• Protect and enhance the MacSpeedy’s brand image online.
• Coordinate with operations to ensure smooth service delivery
• Maintain accurate customer and sales records

Qualifications & Requirements

• Minimum of Diploma in Sales, Marketing, Business Administration, or a related field
• Minimum of 2 years’ experience in sales or customer service (logistics experience is an advantage)
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Computer literacy (MS Word, Excel, Email)
• Ability to work independently and meet targets
• Professional appearance and customer-oriented attitude
• Class B or above driving License and minimum 2 years driving experience.

What We Offer

• Competitive salary plus commission
• Growth and career development opportunities
• Supportive and dynamic working environment