Rooftop Lounge Supervisor

Job description

Job Title: Rooftop Supervisor

Location: Cloud Ace Rooftop – Salama Park, Lusaka, Zambia

About Cloud Ace Rooftop

Cloud Ace Rooftop is a premium lifestyle rooftop destination offering good food, meaningful conversation, chill music, signature cocktails, and curated daily events. Our vision is to be a prime social hub for guests who appreciate atmosphere, quality service, and memorable experiences.

Position Overview

We are seeking a highly experienced Rooftop Supervisor with a minimum of 6 years’ experience in the hospitality industry, specifically within bars, lounges, restaurants, or rooftop venues.

The ideal candidate is a strong leader who understands not only service operations, but also how to create, manage, and sustain the right vibe. This role requires hands-on leadership, attention to detail, and a passion for guest experience.

Key Responsibilities
Operations & Service Management
Oversee daily rooftop operations to ensure smooth and consistent service
Maintain high service standards across bar, kitchen, floor, and security teams
Supervise peak service periods, themed nights, and special events
Team Leadership & Staffing
Recruit, train, and manage:
Waiters and waitresses
Mixologists and bartenders
Chefs and kitchen support staff
Security personnel
Develop a disciplined, professional, and motivated service culture
Prepare staff schedules, manage attendance, and enforce SOPs
Guest Experience & Brand Representation
Serve as the on-site face of Cloud Ace Rooftop during operations
Engage with guests, manage feedback, and resolve complaints professionally
Build relationships with regulars, VIP guests, and partners
Consistently uphold the Cloud Ace Rooftop brand and service values
Events, Entertainment & Atmosphere
Execute and oversee daily and weekly events, including:
Karaoke nights
Movie nights
Trivia nights
Dance and themed nights
Coordinate DJs, hosts, and performers
Manage music flow and atmosphere to match guest energy and time of day
Stock, Cost & Performance Control
Monitor bar and service stock levels
Minimize wastage, losses, and pilferage
Support inventory tracking and basic cost control reporting
Requirements
Minimum 6 years’ experience in hospitality (bar, lounge, restaurant, or rooftop environment)
Proven leadership experience managing diverse service teams
Strong understanding of:
Bar and cocktail operations
Guest experience and customer retention
Event-driven service environments
Excellent communication, people-management, and problem-solving skills
Ability to remain calm and professional under pressure
Well-presented, reliable, and detail-oriented
What We Offer
Opportunity to lead a flagship rooftop destination
Competitive remuneration based on experience
Input into event programming and service culture
Growth opportunities within a developing hospitality brand
How to Apply

Interested candidates should submit the following:

Curriculum Vitae (CV)
Cover Letter
Any supporting documents (certifications, references, portfolios, etc.)

? Send applications to: info@Acehotelzambia.com or Acehotel.lsk@gmail,com

? Location: Salama Park, Lusaka

? Position: Rooftop Supervisor