Systems Administrator (9 Positions)

Job description

Right to Care Zambia (RTCZ) has provided public health service delivery and technical assistance in partnership with the Ministry of Health since 2016. Its work includes HIV/AIDS, maternal and child health, epidemic response, malaria and TB, public health research, social behaviour change, laboratory services, pharmaceutical supply chains and non-communicable diseases.

Position: Systems Administrator (9 Positions)
Number of vacancies: 9
Contract type: Fixed Term. Contract duration: TBA.
Location: To be advised, Zambia (the Location row in the original advert states TBA).
Reporting to: Systems Support Manager
Date advertised: 10 September 2026.

MINIMUM QUALIFICATIONS AND EXPERIENCE
• Diploma or bachelor’s degree from an accredited tertiary institution in Information Technology, Computer Science, Networking or a related technology field.
• Three years’ IT systems administration, infrastructure and end-user support experience, including hardware maintenance, networking and internet troubleshooting.
• High proficiency in Microsoft Office and other software tools.

DESIRABLE QUALIFICATIONS AND EXPERIENCE
• Bachelor’s degree in a technology-related field.
• Networking/infrastructure certifications such as CISCO/CCNA or ITIL.
• Five years’ infrastructure/systems-administration experience, including health-information/supply-chain systems such as eLMIS and multiple/remote sites.

COMPETENCIES
Accountability, adaptability and flexibility; problem-solving/troubleshooting; communication and user support; fairness and innovative thinking; planning, organising and professionalism; results, quality and accuracy; teamwork.

KEY PERFORMANCE AREAS
Infrastructure and hardware support
• Install, configure, maintain and repair computers, printers, servers, network equipment, UPS and other infrastructure at assigned provincial warehouses/hubs and facilities.
• Maintain availability and performance of equipment supporting eLMIS/supply-chain systems.
• Coordinate repairs, replacements and equipment return to minimise downtime.

Network and internet
• Install, configure and maintain LAN/internet connectivity for eLMIS.
• Monitor performance, troubleshoot and liaise with providers for resolution.
• Escalate persistent problems to the Systems Support Manager.

eLMIS site and user support
• Provide first-line hardware, connectivity and access assistance.
• Support installation, updates and configuration with the software team.
• Provide remote support through TeamViewer/AnyDesk and on-site support as needed.
• Orient users in effective eLMIS use.

Systems administration and security
• Administer user accounts/access under IT security policies and standards.
• Apply security measures, antivirus updates and patches to protect systems/data.
• Perform backups and support site disaster recovery.

Monitoring, reporting and documentation
• Report infrastructure, connectivity and eLMIS availability against service-level agreements.
• Maintain equipment, incident and resolution records and documentation.
• Submit status/incident reports and perform other assigned responsibilities.

IT asset management
• Keep asset registers current, including location, custodian, serial number, asset tag and device details.

HOW TO APPLY
Submit a cover letter and CV to Vacancy24@righttocare.org no later than 15 September 2026.

Only shortlisted candidates will be contacted. By applying, candidates consent to qualification, ID, criminal and internal/external reference checks under RTCZ’s recruitment policy. If no response is received within one month of the advert, consider the application unsuccessful. Only applicants meeting the stated criteria will be considered for shortlisting. RTCZ may withdraw the vacancy at any time.

RTCZ is an equal opportunity affirmative action employer. It does not charge fees at any recruitment stage and is not responsible for fraudulent announcements or activities by people or entities claiming to represent it.

View the original advert online: https://drive.google.com/file/d/17I4IFBu4Xe7NuaQfW-kQHmSvUzaF-dtT/view