Revenue Assurance/Reconciliations Officer

Job description

Our client in the FinTech industry is seeking a highly motivated and detail-oriented Revenue Assurance / Reconciliations Officer to join their dynamic team. The ideal candidate will be responsible for ensuring accurate reconciliation, dispute resolution, and continuous improvement of revenue assurance processes.

Key Responsibilities

Reconciliation of NFS and Visa transactions
Handle all NFS and Visa dispute queries, Investigate and resolve all variances
Follow-up on reconciling items and ensure to resolve all issues whether through manual process or system-related
Monitoring and analysis of performance for all products
Maintain reconciliation schedules for Allocations and other products
Prepare monthly and Quarterly performance reports
Lead ongoing continuous improvement of revenue collection processes
Reconcile the e-money transactions on a daily, weekly and monthly basis
Ensure daily reconciliation of Main Bank Trust accounts
Improve methods of carrying out work through on-the-job concrete experience
Ensure that workflow continues without interruption
Immediate and high-priority Escalation of any discrepancies or anomalies identified during the reconciliation process.
Ensure that monthly reconciliation files are delivered for calculating monthly revenue and costs purposes
Identify processes and procedures where the quality of work may be improved
Understand the consequences of not maintaining quality focus and operating appropriately
Ensure quality standards are implemented correctly. Report non-compliance
Any other duties assigned by the supervisor /Manager

Qualifications & Experience

Grade 12 Certificate.
Degree or Diploma in Accounting, Finance, Business Management or related field from a recognized institution.
Results must be verified with the Zambia Qualification Authority (ZAQA).
Minimum of 3 years’ experience in accounting, reconciliation, or related field.
Previous experience in FinTech, Banking, or Telecom is an added advantage.
Must be a registered member of ZICA.

Skills & Competencies

Strong analytical skills with excellent attention to detail.
Ability to interpret data and solve complex problems.
Excellent communication and report-writing skills.
High level of accuracy, adaptability, and solution-oriented mindset.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Strong organizational and time management skills.
Ability to work under minimal supervision while meeting tight deadlines.
Team player with leadership potential and innovative thinking.

Personal Attributes

Results-driven and self-motivated.
Critical thinker with sound judgment.
Creative, innovative, and adaptable to change.
Ability to work flexible hours based on business needs.

Interested candidates who meet the above qualifications should send their CV and supporting documents to ruth@lauraandpartners.com with the subject line: Application – Revenue Assurance / Reconciliations Officer.

Deadline: 25th August 2025.