Retail Store Supervisor

Job description

Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

Location: The role will be based in Mufulira.

The Right Fit candidate will:

Supervise store’s/outlet’s sales performance.
Communicate sales goals and targets.
Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
Lead with service vision to provide the best customer experience for Yalelo customers.
Maximize efficient resource utilization to ensure the smooth running of store operations.
Manage in-store service performance in line with Yalelo Values.
Protect and manages the Yalelo retail brand and reputation.
Lead the provision of service quality and positive customer satisfaction.
Establish rapport and cultivates relationships with customers.

The Store Supervisor Must Have:

Diploma In Sales and Marketing or relevant qualification (preferred).
Grade 12 Certificate.
Years’ experience in the desired field with any added preferences such as certifications and affiliations.
Customer Service Experience.
Leadership Experience: Experience in similar position is an added advantage.
Experience in FMCG industry is an added advantage.