Retail Customer Service Executive X 03

Job description

Retail Customer Service Executive X 03

Brilliance Executive Management

Retail Customer Service Jobs in Ndola – Retail Customer Service Executive
Brilliance Executive Management invites qualified candidates to apply for the position of Retail Customer Service Executive based in Ndola, Copperbelt, Zambia. This full-time opportunity focuses on delivering outstanding service within the retail customer service jobs in Ndola sector, emphasizing customer satisfaction, relationship management, and business growth.

About the Role
The Retail Customer Service Executive will play a pivotal role in maintaining a customer-focused environment that supports the growth and retention of the corporate customer portfolio. You will be responsible for orienting clients to company products, addressing enquiries, and providing informed guidance to assist purchasing decisions, all while ensuring exceptional service delivery and profitability.

Key Responsibilities in Retail Customer Service Jobs in Ndola
Resolve product or service issues by identifying the root cause, proposing effective solutions, and following up to guarantee resolution.
Maintain strong relationships with existing customers through regular calls and visits, providing tailored account support.
Prepare detailed reports by collecting and analyzing customer data to inform business strategies.
Identify new business opportunities by gathering market intelligence and leveraging leads from current clients.
Communicate updates on new products, services, and special developments to customers.
Ensure high customer satisfaction by actively seeking feedback and promptly addressing complaints.
Obtain testimonials and maintain comprehensive fleet profiles for all customers.
Conduct market research and competitor analysis to anticipate emerging customer needs.
Develop customer service policies and coordinate training to standardize service delivery.
Maintain confidentiality of all customer information and foster a positive work environment for the team.
Conduct quality assurance surveys and provide feedback to enhance staff performance.
Perform additional duties as required to support the department’s objectives.
Required Skills and Competencies
Excellent communication and presentation abilities.
Strong attention to detail and organizational skills.
Effective negotiation, persuasion, and influencing capabilities.
Ability to build and maintain positive relationships with customers and colleagues.
Strong multitasking, prioritization, and time management skills.
Qualifications and Experience
A degree in a business-related discipline or commercial field.
Sales and marketing qualifications are advantageous.
Minimum of 4 years’ experience in customer service or a similar role within the automobile industry or a fitment/tyre company.
Good product knowledge of the fitment/tyre industry is essential.
Familiarity with CRM systems and customer service best practices is a plus.
Strong phone handling and active listening skills.
Knowledge of the automobile industry is beneficial.
Valid driving license required.
Qualified and experienced female candidates are strongly encouraged to apply.
How to Apply
If you meet the above requirements and are interested in this exciting retail customer service job in Ndola, please submit your CV (in MS Word format) along with a cover letter clearly stating your salary expectations to jobs@bemconsult.com. Kindly copy your application to bemconsult8@gmail.com.

All applications will be treated with the strictest confidentiality. If you do not receive a response within 21 working days from the advert’s closing date, please consider your application unsuccessful. Please note, do not send certificates at this stage.

To apply for this job email your details to jobs@bemconsult.com