Retail Customer Service Assistant (Fitment Center) X 02

Description:

Job Purpose

The Retail Customer Service Assistant will responsible for welcoming retail customers (physical as well as telephone) to the branch, responding to their enquiries, orienting them to the company products and providing information that helps them in making purchasing decisions. Ensuring exceptional customer service while maximizing profitability for the company.

Summary of Key Responsibilities:

Handling all incoming customer queries and questions
the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Adhering to a company’s policies and procedures at all times when assisting customers
Enquire and understand the customer’s needs and requirements.
Recommend and select the right product to suit the customer’s requirements.
Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
Providing quotations and checking product availability
Handling payment transactions
Cross sell other products by highlighting on their benefits in relation to the products being purchased.
Liaise with stores and workshop department and ensure that the correct goods and services are provided in an efficient and timely manner.
Upon completion of the transaction, ensure that accurate documentation is done and payment is collected.
Communicate any introduction of new products and services and any special offers to the customer.
Learn about our products and provide accurate information about their features and pricing to our customers
Greet and direct customers as they enter the store
Listen to customer feedback and pass it on to the Branch Manager

Required Skills and Competencies

Exceptional communication skills
Strong understanding of the retail sales process
Positive attitude and outlook
Professional appearance and demeanor
Physical ability to remain standing for the majority of an eight-hour shift
Flexibility to work various hours
Basic math skills
Knowledge of inventory stocking procedures
Primary Areas of Accountability:

Qualifications and Experience

Degree or Diploma in Sales and Marketing or any Commercial field
Must have at least 3+ years working experience in a similar position in the automobile industry or 4 years work experience in customer service or marketing.
Must have Interest in automobile mechanics is advantageous.
Must have proven experience in a similar role working for a Fitment Center
Computer literacy in MS Office

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com   

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful. 

DO NOT SEND CERTIFICATES AT THIS STAGE