Retail Assistant

Job description

About Us:

Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to creating positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets. Our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation. We are a young, dynamic start-up company committed to growth and innovation, and we are seeking a dedicated and enthusiastic individual to join our team as a Retail Assistant.

Position Overview:

The Retail Assistant will play a crucial role in the daily operations of our shop, ensuring a high standard of customer service and efficient store management. This position involves assisting customers, managing inventory, and maintaining an organized and welcoming store environment.

Key Responsibilities:

Customer Service: Greet and assist customers in locating products, providing information on product features, prices, and availability, and ensuring a positive shopping experience.
Sales Support: Process sales transactions accurately, including facilitating mobile money payments and issuing delivery notes. Assist customers with inquiries and purchases.
Inventory Management: Organize displays, monitor inventory levels, and assist in receiving and checking deliveries.
Store Maintenance: Maintain a clean, organized, and visually appealing store environment. Report any maintenance issues to the Retail Support Supervisor.
Merchandising: Ensure that all items are well displayed and accessible to customers.
Compliance: Adhere to all company policies, procedures, and health and safety guidelines, ensuring a safe and secure store environment.

Key Performance Indicators (KPI):

Customer Satisfaction: Maintain a high level of customer satisfaction by delivering prompt and friendly service.
Inventory Accuracy: Ensure accurate stock levels through effective inventory management.
Store Presentation: Consistently maintain a clean, organized, and visually appealing store.

Skill Requirements:

Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Basic mathematical skills for handling transactions
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Proficiency in basic computer applications (e.g., MS Word, Excel)

Additional Requirements:

Previous experience in retail or customer service is preferred
Flexibility to work Saturdays is required
A certificate in Sales, Customer Service or equivalent is required
Interest in and commitment to environmental sustainability and ecofriendly products

How to Apply:

If you are ready to contribute to a company with excellent growth potential and possess the skills mentioned above, please submit your resume and cover letter to ra0425@supamoto.global with the subject line “RETAIL ASSITANT APPLICATION – YOUR NAME.”

We welcome candidates who share our commitment to sustainable development, environmental conservation, and global impact.

Application Deadline: 29th April 2025

Note: We encourage candidates from diverse and minority backgrounds, including women, who share our commitment to sustainable development, environmental conservation, and global impact, particularly in the Advanced Biomass Cooking sector, to apply. This position is suited for individuals with a passion for making a positive impact and demonstrating exceptional learning ability.