Restaurant Supervisor/Manager

Job description

We are seeking a highly organized and experienced Restaurant Supervisor/Manager to oversee daily operations of both the front and back of house. The ideal candidate will have excellent leadership skills, strong knowledge of restaurant operations, and the ability to deliver a great customer experience. Good computer skills and the ability to manage administrative tasks are essential.

Key Responsibilities:
Supervise and coordinate daily restaurant operations (front and back of house)
Ensure high standards of food quality, customer service, cleanliness, and safety
Manage staff scheduling, training, and performance evaluation
Monitor inventory levels and coordinate with suppliers for stock replenishment
Handle customer inquiries, feedback, and complaints professionally
Ensure compliance with health and safety regulations
Generate daily, weekly, and monthly operational reports
Oversee cash handling and reconcile daily sales
Assist in budget planning, cost control, and profitability tracking
Work with POS systems and back-office software for inventory and reporting
Requirements:
Proven experience as a restaurant supervisor or manager (minimum 2-3 years)
Strong leadership and team management skills
Solid knowledge of front-of-house and back-of-house operations
Excellent organizational and multitasking abilities
Good computer literacy, including proficiency in MS Office (Word, Excel) and POS/back-office systems
Strong interpersonal and communication skills
Ability to work flexible hours, including weekends and holidays
Diploma or degree in Hospitality Management or a related field is an added advantage