Restaurant Supervisor

Job description

Donoli’s Kitchen: Restaurant Supervisor

Job Description

About Donoli’s Kitchen
Donoli’s Kitchen is a vibrant and welcoming restaurant in Silverest, Lusaka. We serve a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere, particularly for University of Lusaka (UNILUS) students who miss home-cooked meals, as well as local residents and working professionals.

Job Title: Restaurant Supervisor
Job Summary

Donoli’s Kitchen is seeking a dedicated and proactive Restaurant Supervisor to assist the Restaurant Manager in overseeing daily operations. The ideal candidate will be a hands-on leader with a passion for hospitality, able to ensure exceptional customer satisfaction and support the team and also someone that stays in silverest. This role requires strong organizational skills, attention to detail, and a commitment to maintaining our high standards.
Responsibilities

* Operational Support:
* Assist the Restaurant Manager in overseeing daily operations and ensuring smooth, efficient service.
* Help with inventory management, including ordering, receiving, and stock control.
* Ensure compliance with all health, safety, and hygiene regulations.
* Supervise the cleanliness and organization of the dining area and kitchen.

* Team Supervision:
* Help train and supervise front-of-house staff, fostering a positive and productive work environment.
* Assist with staff scheduling and ensuring all shifts are adequately covered.
* Address staff concerns and help resolve minor conflicts promptly.
* Motivate the team to provide excellent customer service.

* Customer Service:
* Ensure all guests receive exceptional service.
* Address customer inquiries and resolve complaints professionally and efficiently, escalating issues to the manager when necessary.
* Help maintain a welcoming and friendly atmosphere for all customers, especially our UNILUS student regulars.

* Financial & Administrative Tasks:
* Assist in monitoring daily sales and expenses.
* Accurately handle cash and payment transactions and support end-of-day reporting.
* Help implement strategies to increase sales and reduce costs.
* Marketing & Menu Support:
* Assist in implementing marketing promotions and special events.
* Work with kitchen staff to ensure consistent food quality and presentation.
* Help gather customer feedback on menu items and local food preferences.

Qualifications
* Proven experience in a supervisory or senior-level role within the hospitality industry.
* Strong knowledge of restaurant operations, including food and beverage service and customer relations.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment and handle multiple tasks.
* Basic problem-solving and decision-making abilities.
* Familiarity with local food and beverage trends in Lusaka is highly desirable.
* Knowledge of basic computer skills.
* Ability to speak local languages is a plus.