Job description

UBA Zambia – We’re Hiring

United Bank for Africa (UBA)

We’re Hiring – Join the Tribe

• Relationship Manager – Personal Banking

Visit www.ubazambia.com

for more details.

Submit your application to:

careers.zambia@ubagroup.com

Deadline: 22nd July, 2026

JOB OPPORTUNITY

Relationship Officer – SME Banking

Functionally reports to: Heads; SME Banking
Administratively reports to: Branch Manager
Supervises: Nil
Location: Industrial and Head Office Branch

Job Description

Role and Responsibilities

• Acquisition of new customers for SME Banking by aggressively marketing the bank’s products to improve deposit liability growth.
• Prepare documentation on the creation of risk assets to increase business office profitability.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Cross-selling of existing and new products to existing and new clients and effective relationship management.
• Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability.
• Making calls and visiting business customers as well as attending meetings.
• Implementing the delivery of marketing strategies and targets.
• Processing data to produce accurate facts, figures, and reports.
• Facilitating, establishing and maintaining effective relationships with new and existing customers.

Education Requirements

• First degree with credit or better in any field.

Experience

• Minimum of two (2) years cognate experience.

Key Competency List: Knowledge

• Must exhibit drive, energy, aggression and passion for business development and acquisition.
• Must be technology savvy.

Skills/Competencies

• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Interpersonal and communication skills.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.

Key Performance Indicators

• Must deliver on all financial targets.
• Achieve approved SME Banking account volumes.
• Achieve assigned PBT targets.

To Apply

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising:

• Detailed Curriculum Vitae (CV)
• G12 Certificate
• Degree
• Other professional qualifications (ZAQA verified)

Send applications to:

careers.zambia@ubagroup.com

Closing Date: 22nd July, 2026