Relationship Manager – Agribusiness

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.
• To manage and sustain a portfolio of Commercial customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction

Job Description

Customer relationship management: Relationship Management and Client Solutioning, Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities | : | : | : | :

Sales and Service- 80%

Achieve agreed sales targets for liabilities, assets and income.
Develop and Implement proactive calling programme (both face –to-face and telephonic)for existing and potential customers.
Create a lead base of external target market through networking,

discussions with SME advisors in branches and attending relevant social events,

Seminars ,trade shows and industry events.

Spend a minimum of 75% of available time visiting with customers and targets
Develop relationship plan for customers including sales and contact strategy
Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
Deal with, and find resolutions for, customer complaints.
Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
Monitor and ensure adherence to risk service standards.
Produce call reports in agreed format for all scheduled significant business meetings.
Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
Manage and control portfolio within agreed limits
Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk

Risk &Control 20%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)