Recoveries Officer

Job description

Premium Finance Limited is seeking a results-driven Recoveries Officer on a temporary basis to enhance timely loan repayments in a dynamic digital lending environment. This role involves proactive engagement with delinquent clients, negotiating repayment plans, and making the most use of our  digital platforms to ensure efficient collections management. This Role is at Head Office in Lusaka.

Key Responsibilities
a) Meet monthly collection targets through strategic and timely follow-ups.
b) Communicate with defaulters via phone calls, SMS, email, and field visits.
c) Negotiate and establish practical repayment plans while maintaining professionalism.
d) Manage the assigned credit portfolio effectively and update customer interactions/outcomes accurately on digital platforms, including loan disk and whatsapp reports.
e) Escalate unresolved or complex cases to management for further action.
Contribute to process improvements and the overall collections strategy.
Minimum Qualifications
-Bachelor’s degree in Banking & Finance, Business Administration, Economics, or a related field.
-At least 2 years of experience in debt collection or recoveries, preferably within a Microfinance institution.
Key Competencies
-Digital Proficiency: Skilled in using tools such as Loan Management systems, CRB, and Real Pay.Conversant with computer programs such as Word, excel, MSP.

-Resilience: Ability to maintain focus, persistence, and performance under pressure.
-Communication: Strong negotiation and customer engagement skills.
Professionalism: Handles sensitive issues with tact and integrity.Conversant and compliant with the boundaries created by the laws of Zambia, which govern microfinance practices with regards to recoveries.

-Attention to Detail: Accurate and meticulous in reporting.
-Collaboration: Works effectively across teams to achieve goals.
-Resourcefulness: Employs innovative and practical approaches to recoveries.

This position is ideal for individuals with a proactive mindset, excellent interpersonal skills, and a passion for optimizing the loan recovery process in a fast-paced environment.

An application letter highlighting your success in a similar position and CV only  must be sent to nelly.zulu@premium.co.zm. cc: info@premium.co.zm

Kindly note that only candidates with suitable qualifications are encouraged to apply.

Shortlisted candidates will be communicated to via email.